Consulted Dr. Namrita Bopanna (ENT/ Otorhinolaryngologist) for Ear Wax (Cerumen) Removal
I do not recommend the doctor
Hoped for better: Doctor friendliness
My visit was not a visit because the doctor started shouting at me the moment my friend and I stepped into her chamber!
I had booked an appointment for myself over phone in RIshabh clinic for the evening visiting hours . Later my friend wanted to consult her as well, so we tried calling the clinic to book an appointment for him but no one ever picked up (together we called about 5 times).
When we arrived at the clinic, we asked the reception person, whether we can book another appointment for my friend. The lady said it was fine to consult the doctor in the same appointment. So we waited for the doctor to arrive, so can request her directly.
However, immediately after the doctor arrived, we were told to go in. I did and we were greeted by an irate doctor, on why there's an extra person and how it creates 'unpleasant situations' and 'patient tantrums'. Clearly she was displeased with the way the reception person has dealt it without clearing with her first. However she chose to take it out on us, before we could even speak a word.
I interrupted her and after asking permission to speak (!), I tried explaining the situation and that it was okay if she declined to see my friend. However the conversation became more and more about how wrong this is, how hectic her schedule is and how unhelpful the reception people were. Instead of letting us speak or reprimanding the reception people, the doctor literally shouted at us, which was quite shocking. After I felt it was unfair and replied back to her very strongly, she relented and started to apologize.
But the conversation remained about whose fault it is and how unfair it is to the doctor. At this point, I decided to end this visit (about 5 to 7 minutes total) and told the doctor plainly that I am not interested to continue this, with all due respect. We walked away from there after that.
I'm fairly sure, after reading this review, the doctor will reply saying how it was my fault and how she did nothing wrong! Clearly the problem was the reception which should have been addressed appropriately. I understand that, but I also expect a minimum respect and decorum from the doctor when talking to a patient for the first time they are visiting!
Needless to say, I did not make any payment at the clinic, who did nothing to intervene or resolve the matter. Being a working professional, I consider my time to be as much valuable as the doctor's, and I believe I have a right to a decent conversation, even if I brought an extra person! This could have been told to me by various people; the receptionist, the person who let us into the chamber or the doctor herself, instead of this unpleasant experience.
Lastly, in my personal opinion, one visits a doctor when they are unwell. The least anyone can expect is compassion and patience, not an unfair and inappropriate lecture on scheduling doctor visits.
I would definitely not want anyone else to go through this experience.
Dr. Namrita Bopanna replied
I never shout. Had even told the patient that it was a staff issue. I was trying to explain to the patient why it was difficult to see her friend for a consultation that day. The patient was not in a mood to listen.
It is never any doctor's intention to trouble a patient. In fact as she was leaving I even apologised for how it all went. It was definitely not the fault of the patient that the appointments were handled badly. The situation has been misread. I wish Ms. Alkananda Sen the best.