Pinnacle Orthocenter Hospital, Thane West

First of all, I would like to mention the behaviour of their Reception Staff and my appointment experience:

My appointment was delayed by 2 hours *** *** ****** *** *** **** ***** ** ***** ** ***** ****** **** ** *** ** ******* *** ** *** *******. * *** ********** **** but why can't you reception call and inform that to the patients* ***** **** ***** ***** *** ******* ******* *** **** **** ******* *** ******* **** ******* ******* ********** *** ********* *** ****** ** ** *** ************ ** ***** ** *********

After waiting for about 2 hours when I went to the receptionist asking when can I expect my turn, she for a moment forgot that I had reached the hospital 2 hr earlier and thought I also came just now like the other lady. SHE STARTED YELLING AT ME TOO, but later calmed down when I told her that I have been waiting for 2 hours now.

Now coming to the doctors visit, It lasted for less than 5 minutes. He was in a very hurry. He didn't ask for the X-rays which I had already taken didn't look at the history of treatments that I had already received. He did his ***** test for lower back and found no serious issues. But I was trying to tell him that I was having this pain for almost 6 months and there must be some other cause also while showing him previous treatments, reports. Barely glanced at them. I was asking him about possible causes and he ruled them out without satisfactory explanation.

After that, he prescribed PainKillers and Muscle Relaxants despite I told him that I had already taken those *** **** **** ***********. He also prescribed me PT and other supplements.

Again while exiting the receptionist insisted that I buy all the medicine from their adjoining PHARMACY ONLY.(which is again very unprofessional).

Only one pro: consultation fee is average, not very high but can add up really quickly considering Xrays and medicines.

So Overall my experience was bad due to the following reasons:

1. Very long wait time.

2.Unprofessoional Reception staff.

3. Consultation was rushed.

I was operated for TKR on 30/5/ 2023. By Dr Yogesh Vaidya. ** ** **** ****** ******* ** ***** **** *********** ******** He is very kind to the patient and explain the problm nicely. I was discharged on 3/6/2023. My surgery done by Dr yogesh without any pain and i could walk on 2 nd day of operation. After 15 days i am walking independently and also climb the staircase. Hospital is very clean, staff is very cooperative. I will recommend this hospital for any orthopedic problem to get best treatment in reasonable cost

Dr. Yogesh Vaidya has done knee replacement of my mother. He has also treated her disk issue few years back. ** ** *** **** ********** ****** ** *****. In the era of commercialization you will rarely find a doctor who is so humble and will not call you again and again on the name of cyclic check up unless there is a need. Gem of a person. No need to vouch for his medical practice since its well known.

Friendly doctor,gives ample information about the problem ,Listen to you and probes for the better understanding.Thumbs up though i found bit pricey for consultation .(May be i don't have any idea about doctor charges since never really visited a doctor before)