I do not recommend the doctor
I hoped for better Doctor friendliness, Explanation of the health issue, Treatment satisfaction, Value for money, Wait time
I visited Dr. Raman Kapur's clinic in Greater Kailash on 29th November 2016 with chronic pains in my joints. My treatment continued for next three months (25th February 2017) without any change in my condition. My treatment would have probably continued endlessly till one day an attendant who was removing my needles was asked to clean blood coming out from two points, instead of cleaning it ,she replied that other patients are waiting & she can't spend more time . I thought it was very insensitive response from a staff It obviously annoyed me. When narrated this to Dr. Raman Kapur, he was very casual about it, told me that I should not come to his clinic if I didn’t want to. . If the doctor is condescending, then I rather go to another doctor who would treat me with respect. For any patient more than the knowledge of the doctor EMPATHY is also important. more..
Dr. Raman Kapur replied
Dear Mrs Renu
Apologies on behalf of me and my staff for the bad experience that you had. As per my records you were suffering from chronic pains in the joints. You had also completed a seven month course of allopathic drugs but without significant change in your condition. Two things about chronic pains- firstly they are associated with negative emotions like anger, resentment and frustration. Secondly since they are chronic so they usually have a waxing and waning course. Hence such conditions need long term dedicated treatments. Results are slow and thus patience on the part of both the doctor and patient is a very important element. Acupuncture is like any other pain management modality and hence it works within a range of success rates (75-80‰).So one in every four patients may not get adequate pain relief. We as a team always work towards treating such conditions without leaving any stone unturned. We believe that a satisfied patient leads to a happy doctor. At our clinic we have 1 attendant/nurse for every two patients thus avoiding any delays and providing individual care at the same time. To minimize chances of infection we maintain strict aseptic precautions by using pre sterilized disposable needles and by disinfecting the skin both prior to and after needle use. Healing chronic conditions is all about getting the right mix of knowledge, experience, art, empathy and perseverence.
Kapur Acupuncture Clinic Team.