Thank you for sharing your feedback. I’m sorry to hear that you experienced persistent discomfort after the ear-cleaning procedure. As you have also mentioned, we did respond promptly when you reached out and offered a follow-up consultation. You were welcome to return for an examination at any time, particularly if you were experiencing significant or persistent symptoms. Unfortunately, you contacted us only after more than a week, at a time when Doctor was travelling fr a conference and therefore unavailable personally. I would also like to clarify that there was no evidence of trauma to the ear at the time of the procedure. Ear cleaning was performed carefully and routinely. In the uncommon event that an injury occurs during cleaning, it is generally evident during the procedure itself, and it is addressed immediately. We have no reason or practice of concealing such findings, and patient safety is always our priority. The subsequent symptoms may have been related to an infection or another condition that developed coincidentally after the procedure. It would not be appropriate to conclude that the ear cleaning caused the reported injury without an examination establishing this. We take every procedure seriously and exercise due care while performing ear cleaning. We regret that you experienced discomfort afterwards, but we respectfully disagree with the suggestion that the procedure was performed carelessly or that the subsequent condition can be attributed to trauma from the cleaning without supporting clinical evidence. We remain committed to providing careful, transparent and patient-centred care, and we would have been happy to assess you promptly had you returned when the symptoms first developed.