While paying online, you pay the consultation fee for the appointment slot you have booked. This does not include any registration fee applicable at the clinic/hospital and in some specialities - for example, a psychiatrist - if the appointment consultation slot extends, you might be charged accordingly. Also, you will be charged for any procedure you opt for at the clinic/hospital.
Yes, absolutely. You can cancel the appointment any time before the scheduled time. Please note:
To cancel an appointment, simply follow these steps -
Yes, absolutely. You can reschedule the cashless appointment any time before 2 hours of the appointment time. The rescheduling of the appointment is subject to the appointment slot availability with the doctor.
Please note:
To reschedule an appointment simply follow these steps -
If you are unable to visit the doctor for your appointment, you will be charged Rs 50 as a no-show fee and the remaining amount will be refunded to the original mode of payment in 7-9 working days after the day of your appointment.
In the unlikely event where the doctor is unavailable at the time of appointment, please ask the doctor/clinic/hospital to cancel the appointment. Once cancelled by the doctor/clinic/hospital, we will refund the full booking amount to the original mode of payment.
In the rare instance where the appointment is not cancelled by the doctor/clinic/hospital, please get in touch with us on the same day and we will help you with the appointment cancellation so you get a full refund.
In case, you miss to ask the doctor/clinic/hospital to cancel the appointment and you don’t reach out to us to cancel the appointment either, you will be charged Rs 50 as the no-show fee and the remaining amount will be refunded to the original mode of payment in 7-9 working days after the appointment time.
In case of any issues, you can chat with us online -
We have also introduced Practo Guarantee to ensure you always get to meet the doctor you’ve booked an appointment with. If you do not, you stand eligible for Health cash ₹200 subject to the policy mentioned here.