Book Standards | Patient No Show Policy | Guarantee Program
Practo Guarantee - Terms & Conditions

Practo Guarantee Terms & Conditions have been introduced to ensure you always get to meet the doctor you’ve booked an appointment with, through Practo.
If you are unable to meet your doctor, you stand eligible for an e-gift voucher worth Rs. 1000 subject to, at all times, the terms and conditions mentioned herein below (“Guarantee Claim”).

How to claim the voucher ?

  • 1.Call us on +91-88807-09191 or write to us at guarantee@practo.com.
  • 2.Provide your appointment ID.
  • 3.If your appointment qualifies for a Guarantee Claim, post verification by our team we will send the voucher to your registered email ID.

Terms and Conditions

  • 1.Guarantee Claims (subject to Section 5 herein below) are applicable only on appointments made using ‘Book Appointment’ button on Practo.com or Practo App.
  • 2.Guarantee claim requests will only be accepted within 5 days from the scheduled appointment date.
    • 2.1E.g. If the Practitioner, you booked an appointment with, cancels/reschedules or doesn’t turn up on 25 Jan 2017, then claim made till 30 Jan 2017 will be valid.
  • 3.Appointment ID must match with the registered mobile number of the User.
  • 4.Guarantee claim is valid under following circumstances.
    • 4.1You are at the clinic and unable to meet the doctor with whom you booked your appointment (subject to exceptions in section 5)
    • 4.2Your appointment has been cancelled within 2 hours of the scheduled appointment time.
    • 4.3Your appointment has been rescheduled(postponed) to the next day or later, within 2 hours of your original appointment time.
    • 4.4Your appointment has been rescheduled(preponed) to a time that is more than 30 mins prior to your original appointment time, and the rescheduling is done within 2 hours of your original appointment time.
      • i.E.g. If your original appointment is on 8 June - 1 p.m, and it is rescheduled (rescheduling is done anytime between 11 am - 1 pm ) to a time prior to 8 June - 12:30 p.m.
  • 5.Guarantee claim is NOT valid under following circumstances.
    • 5.1Your appointment is cancelled or rescheduled, due to your personal reasons or unavailability.
      • i.E.g. If you/your friends/family cancel or reschedule due to any reason.
      • ii.E.g. If anyone from practice/the Practitioner, you booked an appointment with, cancels or reschedules on your behalf or as per your request, and not due to Practitioner’s unavailability.
    • 5.2Your appointment has been cancelled more than 2 hours prior to your original appointment time.
    • 5.3Your appointment has been rescheduled to a later time on the scheduled appointment day.
    • 5.4You are required to wait, even after the appointment time slot has started, to be consulted by the Practitioner. Such claims will be handled on a case by case basis.
    • 5.5You have booked an appointment within last 2 hours 15 mins of the appointment time and you are informed of any cancellation or rescheduling of appointment within 15 mins of the booking time.
    • 5.6You have received 2 Guarantee claims in the past 45 days. (45 days counted from day of first appointment for which guarantee claim was paid).
    • 5.7You have been provided with guarantee claim for an appointment in a practice for a particular day.
      • i.E.g : You have an appointment with Dr. Megha in Test Dental Clinic, JP Nagar at 10:00 a.m, 15 June and you have received a guarantee claim for this, then if there is an appointment for you with Dr. Neha in Test Dental Clinic, JP Nagar at 14:00 p.m , 15 June a guarantee claim for this appointment will not be considered.
    • 5.8Your appointment is on a holiday, or national / state-wide shutdown (planned or unplanned) like strikes, bandhs etc. Upcoming holidays in 2018 on which Guarantee Claim is not valid are:
      Dates Festival
      1 January New Year
      14 January Makar Sankranti/Lohri/Pongal
      26 January Republic Day
      14 Feb Maha Shivaratri
      2 March Holi
      25 March Ram Navami(Andhra Pradesh, Bihar, Chhattisgarh, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Madhya Pradesh, Odisha, Punjab, Rajasthan, Uttarakhand, Uttar Pradesh)
      29 March Mahavir Jayanti
      30 March Good Friday
      1 May Labour Day
      16 June Idu'l Fitr
      15 August Independence Day
      26 August Raksha Bandhan (Delhi,Gujarat, Haryana, Madhya Pradesh, Rajasthan, Uttar Pradesh, Bihar, Jharkhand and Odisha)
      13 Sept Ganesh Chaturthi
      21 Sept Muharram
      2 Oct Gandhi Jayanti
      18-19 Oct Dussehra
      1 Nov Karnataka Rajyotsav (Karnataka Only)
      6-7 Nov Diwali
      21 Nov Id-e-Milad
      25 Dec Christmas
       
      Date
      Festival
      1 January
      New Year
      Date
      Festival
      14 January
      Makar Sankranti/ Lohri/ Pongal
      Date
      Festival
      26 January
      Republic Day
      Date
      Festival
      14 Feb
      Maha Shivaratri
      Date
      Festival
      2 March
      Holi
      Date
      Festival
      25 March
      Ram Navami (Andhra Pradesh, Bihar, Chhattisgarh, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Madhya Pradesh, Odisha, Punjab, Rajasthan, Uttarakhand, Uttar Pradesh)
      Date
      Festival
      29 March
      Mahavir Jayanti
      Date
      Festival
      30 March
      Good Friday
      Date
      Festival
      1 May
      Labour Day
      Date
      Festival
      16 June
      Idu'l Fitr
      Date
      Festival
      15 August
      Independence Day
      Date
      Festival
      26 August
      Raksha Bandhan (Delhi,Gujarat, Haryana, Madhya Pradesh, Rajasthan, Uttar Pradesh, Bihar, Jharkhand and Odisha)
      Date
      Festival
      13 Sept
      Ganesh Chaturthi
      Date
      Festival
      21 Sept
      Muharram
      Date
      Festival
      2 Oct
      Gandhi Jayanti
      Date
      Festival
      18-19 Oct
      Dussehra
      Date
      Festival
      1 Nov
      Karnataka Rajyotsav (Karnataka Only)
      Date
      Festival
      6-7 Nov
      Diwali
      Date
      Festival
      21 Nov
      Id-e-Milad
      Date
      Festival
      25 Dec
      Christmas
    • 5.9You are unable to reach the clinic at your confirmed appointment time
    • 5.10In adverse cases beyond the reasonable control of the Practitioner like acts of god, nature - flood, fire, etc., when Business-As-Usual is not possible.
  • 6.Only one voucher is valid for any registered mobile number, for a particular doctor in a clinic on a particular day.
  • 7.The Guarantee Claim voucher will only be issued in the name of the registered User who booked the appointment.
  • 8.The e-gift voucher can neither be transferred to someone else nor can it be redeemed for cash.
  • 9.Practo reserves the right to not offer this guarantee to patients with repeated instances of ‘patient no show’ post booking appointment and suspected fraud patients.
  • 10.The above mentioned specific terms relating to Practo Guarantee are without prejudice to the rest of the Terms and Conditions and the Privacy Policy available on the Practo website/ Application.
  • 11.Practo reserves the right to make the final decision in the case of a conflict.
  • 12.Practo reserves the right to revoke Practo Guarantee without any prior notice.
  • 13.Practo Guarantee was launched on 8th June 2016.
  • 14.All capitalized terms used, and not otherwise expressly defined in this terms and conditions have the meaning given to such terms in the Practo Terms & Conditions