Guarantee Claim for Consumers


We Guarantee appointments booked using the ‘Instant - Book Appointment’ button on Practo. If your appointment is not honoured, call 0888-0709-191 and we will help you out. If you are still not able to meet the doctor then you can claim your Voucher of Rs.1000 from us.

Terms and conditions – Practo Guarantee
  • 1.Applicable only on appointments made using ‘Instant - Book Appointment’ button on or Practo App.
  • 2.Appointment ID needs to be mentioned and should tally with the registered mobile number of the user.
  • 3.This guarantee is not applicable when cancellation is communicated two hours in advance.
  • 4.Refund includes an electronic gift voucher worth Rs.1000 in the name of the registered user only. The voucher cannot be redeemed against cash and is not transferrable.
  • 5.Please call 0888-0709-191 from the clinic or hospital itself to register your complaint.
  • 6.This is a limited period offer.
  • 7.Practo reserves the right to make the final decision in case of any conflict.
  • 8.Practo reserves the right to not offer this guarantee to patients with repeated instances of ‘patient no show’ post booking appointment on or Practo App.
  • 9.The above mentioned specific terms relating to Practo Guarantee are without prejudice to the rest of the Terms and Conditions and the Privacy Policy available on the Practo website/ Application.
  • 10.Only appointments booked post June 8th, 2016 on App are eligible for the gift.
  • 11.Appointments do get rescheduled due to certain exigencies that come up at the Doctors end, the guarantee is not applicable in such cases.
  • 12.Guarantee claim voucher is only valid for the claims brought to Practo’s notice within 48 hours from the scheduled appointment.
  • 13.Guarantee claim voucher is not applicable in the event of a national or state shutdown due to any form of strike/bandh.