Dr. R Kannan

The consultation with Dr. R Kannan was good and satisfactory. The patient had no complaints and found the clinic staff and wait time to be fine. They would recommend the doctor with an 8 out of 10 rating.

The doctor was late by an hour, but overall the consultation took place. The patient does not mention dissatisfaction with the explanations, implying the doctor explained things clearly.

The patient had a very positive experience with Dr. R Kannan and the hospital staff. They described the hospital as a top hospital and expressed gratitude, indicating satisfaction. The patient also implied a willingness to recommend the doctor.

My wife was admitted to Prime Indian Hospital, Arumbakkam, under Dr. Kannan after being diagnosed with appendicitis. We were informed that immediate surgery was required, and she underwent a laparoscopic appendectomy after a significant delay******* ******** *** * ****** *********** *** *********** **************** **********.

After discharge, my wife began experiencing severe abdominal pain that was different from her original appendicitis pain. We returned to the same hospital seeking help. Instead of conducting scans or detailed investigations, we were told by the duty doctor that it was merely a minor urinary infection. She was given IV medication and sent home.

Over the next few days, her condition deteriorated rapidly. She suffered persistent vomiting, increasing fever, severe abdominal pain, weakness, and diarrhea. Trusting the medical advice we had received, we returned again and consulted Dr. Kannan. Once again, ******* ******** * **** ** ******* ********** ******** we were assured that this was simply a continuation of the urinary infection and were prescribed additional medication.

Because we trusted the doctors, we followed their advice. My wife even began convincing herself that the pain might be psychological because she was repeatedly told there was nothing seriously wrong.

However, her condition became critical. She spent an entire night vomiting, suffering from severe abdominal pain, diarrhea, and high fever. At that point, we sought a second opinion from another doctor.

****** * ***** ***** *** *** ****** ******* * ***** *** **** ******** * ******** ******** **** **** *** ** ** *** *** *********** ** *** **** ***** *** ******** ******* *** **** ********** ********* ************ *** ********* ****** *** ****** ******** ** **** ******** **** *** *********** ***** ******* *** ********* ******* ******* *** ********* ** *** ********* *** *** **********.

My wife had to undergo a second surgery, endure additional pain, ******* hospitalization, ********* ******* and recovery time—something that might have been avoided had her symptoms been properly investigated when we first returned with clear warning signs.

What concerns us most is not that a complication occurred—medical complications can happen in any hospital. **** ** ************ ** **** ******** ********** ** ****** ***** ********* ****** *** ********* ******** **** ********* ******* *********** ********** ******* ** ************** ******** ************* ******* ** ******** *** ******* ******** *** ** **** ********** ********* **** ******* ******* *** ******

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The doctor was significantly delayed for the appointment, which impacted my experience negatively. ******** *** ***** **** ***** *** **** ***** *** ****** **** ************ ******** * ***** **** *** ********** ****** *** would not recommend this doctor.

The doctor explained everything clearly during the consultation. Overall, the experience was satisfactory.

A Grateful Reflection on My Recent Medical Experience

I had been experiencing persistent perianal pain accompanied by bleeding per rectum for about fifteen days.

Disturbed by the development, I sought the guidance of Dr. Senthil Kumar, a freelance medical professional

known for his benevolent and voluntary service in guiding patients through health challenges. On his

considered advice, I consulted Dr. R. Kannan, an eminent Surgical Gastroenterologist at Prime Indian

Hospitals, Poonamallee High Road, Arumbakkam, Chennai, on 15 October 2025.

The hospital was abuzz with numerous patients awaiting consultation — a silent testimony to the doctor’s

repute and popularity. After a meticulous clinical assessment, Dr. Kannan advised a set of diagnostic

investigations, namely:

1. Complete Blood Test

2. ECG

3. Chest X-Ray

4. USG Abdomen

5. Urine Routine

6. PPBS

All the investigations were completed the same evening, and I revisited the doctor with the reports. After

perusal, he recommended a surgical procedure at the earliest and prescribed suitable interim medication.

Accordingly, I fixed the date of surgery for 31 October 2025, after personally visiting the hospital on 28

October 2025.

I was instructed to report by 10 a.m. on the scheduled day for the evening surgery. However, due to

unforeseen circumstances, the surgery was postponed and finally performed successfully on 4 November

2025 at 7:30 p.m.

My Observations:

1. The Doctor:

Dr. R. Kannan deserves the highest appreciation for his medical acumen and compassionate demeanor. A

seasoned specialist in gastroenterology, he combines professional excellence with a humane approach. His

calm, reassuring manner and lucid communication instantly instill confidence in patients. The surgery was

performed with precision and utmost care, leaving me deeply satisfied with the outcome. The trust he

inspires has indeed become the cornerstone of the hospital’s reputation and steady growth.

2. The Hospital:

Prime Indian Hospitals, conveniently situated near the Koyambedu Roundtana on Poonamallee High Road,

enjoys good accessibility and maintains commendable cleanliness. However, certain lapses in the supportive

and administrative segments deserve attention.

The following experiences, though not grave, merit reflection for improving the hospital’s overall efficiency

and patient satisfaction:

*On 31 October 2025, just as I was about to leave home for admission, I was informed that the doctor was

away attending a conference and that the surgery would need rescheduling. This last-minute communication,

though perhaps unavoidable, could have been better handled with timely intimation by the support staff.

* On 4 November 2025, when I reported for admission at 11 a.m., I was informed that an individual room was

unavailable, contrary to the pre-approved insurance provision. Only after persistent follow-up was the room

allotted, causing unnecessary delay and discomfort.

* I was personally directed to the Insurance Desk to confirm my admission status — a task that could have

been accomplished through a simple inter-departmental call.

* During pre-operative preparation, an antibiotic sensitivity test was conducted. However, before ascertaining

the result, the full dose of antibiotic was administered, causing severe swelling of my left eye, leading to

temporary closure of the eyelid and loss of vision. The nursing staff, visibly alarmed, promptly consulted the

duty doctor/anesthetist through digital communication, but the absence of direct medical supervision at that

crucial juncture was disconcerting.

* On the following morning (5 November 2025), the catheter became dislodged, resulting in urine spillage

over the bed. Despite repeated requests, the soiled bed cover was not replaced for over two hours — an

experience that could easily have been avoided with more responsive ward management.

* Finally, the billing amount exceeded the tentative estimate submitted to the insurance provider by more

than 35%, reflecting a lack of alignment between administrative and insurance processes.

Such administrative oversights, though perhaps inadvertent, can dilute the otherwise excellent medical

reputation of the institution. A little more coordination and patient sensitivity from the auxiliary staff would

go a long way in elevating the hospital’s standing in public esteem.

Words of Gratitude:

In conclusion, I record my sincere appreciation and gratitude to Dr. R. Kannan for his remarkable professional

competence and empathetic care. My heartfelt thanks are also due to Dr. Senthil Kumar, whose voluntary

guidance and timely direction set me on the right path towards recovery. I further acknowledge with

gratitude the courteous assistance of Ms. Sneka, Ms. Madhumithia, Ms. Kanimozhi (duty sisters) and Sri

Krishna Rao (ward assistant), whose support helped me through the post-operative phase.

With some refinement in administrative responsiveness, Prime Indian Hospitals has every potential to rise to

greater heights as a centre of excellence in surgical gastroenterology — matching the stature of the

distinguished physician who lends it his healing touch.

- K R P SARATHY

09/11/2025

The consultation with Dr. R Kannan was average; the doctor provided an okay explanation and the clinic staff were good. Overall, I would rate the experience a 3 out of 5.

I could not see Dr. R Kannan because he was out of station and unavailable for my appointment.

I attended the consultation with Dr. R Kannan but would not recommend him to others. My experience was not positive.