Naomi Bhatia Psychotherapy Clinic

Dear Client, I appreciate you taking time to give us feedback and I am very sorry that your therapy experience was not as your expectations. 1. No psychologist can identify and treat issues in one session and the tasks that you are referring to is a therapy model called cognitive behavioural therapy where homework/ activities help to find out what you wish to work on. I believe no individual has anything ‘wrong’ with them and I (or any person) should not tell you what you should be correcting about yourself. Therapy is a process to bring a better version of themselves and the version is decided by you. And psychologists guide to achieve that. And if there are any clinical symptoms then tests are advised, no psychologist can diagnose without them. Since the feedback is anonymous I don’t know the case hence will not comment on that. 2. Taking advance payment is not an unusual practice. Almost all psychologists take payment in advance because unlike other medical professions psychotherapy takes up 60 mins of time and a lot of preparation goes in before to prepare for the session. It oftens happens that the therapist is prepared (sometimes with materials) and the client doesn’t show up resulting in unproductive time and efforts. I understand it can be a struggle but you can always pay before on the day (just a few hours before session) so that you have clarity if you would be able to reach or not. There are more payment methods available including through practo, cash and packages available Having said all this, I take your criticism positively with respect and warmth and will work on giving better services. I really hope you heal and grow. Take care