Fortis Medical Centre, Sarat Bose Road

Fortis Medical Centre, Kolkata

Brief History:

Fortis Medical Centre, Kolkata is one of the trusted services over 26 years. This centre is well equipped with the latest technology and medical devices to serve their best for the patients. Specialized outpatient clinics, Dentistry & Opthalmologyg departments, Radiology services, and preventive health packages are available under one roof of Fortis Medical Centre. The medical and non-medical staff of Fortis Medical Centre strive to provide the best healthcare for the patients and work together to reach their goal of “Saving & Enriching Lives”.

Meaning of the Fortis Logo:

The logo of the Fortis brand projects is a symbol of human values such as trust, ethics, service, and quality. The union of the green colour hands and a red dot represents Fortis path to healthcare. The green colour of hands represents compassion, nurturing, generosity, wellbeing, and health. The red dot stands for energy, spirituality, courage, and a symbol of good luck.  

Admission Process:

• To admit a patient in the Fortis, one should get an admission note from the doctor and need to give it to the admission counter.
• If the patient is insured, then the patient will be sent to the insurance desk.
• A Unique Identification Number [UID] will be generated which can be used to save all the medical records of the patient by the hospital for future reference. 

Discharge Process:

• The discharge process will be handled by the respective IP co-ordinators.
• The unused medicines will be returned, and a discharge summary will be prepared by the concerned department.
• If any discharge medicines or medical devices are prescribed, then the doctor will explain how to use them.
• Finally, the bill will be handed over to either patient or caretaker. 

Guideline for Visitors:

• Fortis Escorts recognize the family & friends of the patients as an important part of the recovery process. 
• At the time of admission, passes for visitors will be issued and all the visitors are requested to wear these passes while on the premises of the hospital.
• For the safety of the patients, the visitors are limited during visiting hours.
• Visitors under 12 years old are restricted on patient floors to protect children from any infections.
• Before & after visiting, the sanitation of hands is mandatory.
• Mobile phone use is prohibited in the areas where patient monitoring & medical equipment are in operation. 

Patient & Attendant Responsibilities:

• Provide complete and right information including full name, address, date of birth, name of the insurance company, past illness, and medical details.
• Updating the doctors and nurses about the effectiveness of the treatment or operation.
• Should bring only necessary items to the hospital, leave valuables at home.
• By hospital rules and safety regulations, noise levels must be as low as possible while talking or attending a phone call.
• The attendant or patient handles keeping appointments and being on time. If not, call the doctor or hospital. 

Patient & Attendant Rights:

• Being a patient or caregiver, you have the right to be treated with respect, dignity, and compassion in a safe and clean environment.
• Protection to your privacy and confidentiality in treatment options, and examinations.
• A clear and detailed explanation by the doctor about the diagnosis, benefits, and risks of each treatment.
• Protection from physical mistreatment and carelessness.
• Either patient or attendant can request a copy of their medical records.

Fortis Hospital Speciality:

Fortis Hospitals provide the following Specialties:

• Dental sciences
• Opthalmology
• Diabetes & Endocrinology
• ENT
• Obstetrics & Gynaecology

Hospital Facilities:

• International patient services
• Pharmacy
• Car parking
• Cafeteria
• Security
• Housekeeping 

Location Selector in Kolkata:

• Fortis Medical Centre- Kolkata
• Fortis Hospital, Anandapur- Kolkata
• Fortis Hospital and Kidney Institute- Kolkata

Visiting hours for in-patient wards:

• In-wards - 10 am to 11 am
•                      4 pm to 7 pm