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Hi Team,If we are receiving any cases around KA (Prime) accounts that are transferred to enterprise support, please send the below first response along with this please tag Nikhil Tiwari in those cases before transferring.Note: Follow up should not be done in those cases, the data would not be added in the transfer sheet.Email Template:Hello ,Thank you for writing to us!We would like to inform you that your queries are addressed by our Enterprise team. Hence we have highlighted the request/concern to the relevant team to work on this for you. The team will get back to you with an update in the next 24 hours.In future we request you to please write to our team at enterprise.support@practo.com for a quicker and prompt resolution.Thank you for your understanding!Regards,Team Practo