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Physiological problem
My maid keeps on talking about an incident again and again that happened with her
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Empathise and be a sounding board to her.  Probably she feels better venting out and she trusts you.  If her incident is really something serious then help her by taking her to a Counselling Psychologist.
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Disclaimer : The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding your medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.