If the problem has been there over the last 3 years, it may be a bit severe. It would be better to get some work up done.. like X ray or MRI of Cervical spine. Is she taking any medicines.. Is there any tingling numbness in upper limbs..
Next Steps
She may start with hot fomentation, take analgesic with muscle relaxant tablet, take
calcium and
vitamin d supplements..
Health Tips
Avoid heavy work, avoid jerky movements of neck...