Given that the symptoms are adjacent to a previously root-canal-treated tooth and have not improved after 2 days of using Dolo and Rexidin-M gel, my primary clinical consideration is a localized mucosal injury or traumatic ulceration.
During subgingival scaling, the delicate unattached mucosa or the gingival tissue can easily sustain minor mechanical trauma from an ultrasonic scaler tip, hand curettes, or even the high-volume evacuator tip. Alternatively, a localized acute flare-up can occur if heavy calculus deposits were present and a small fragment or polishing debris inadvertently became lodged deeper into the sulcus during instrumentation. While an endodontic flare-up of the old RCT tooth is a remote possibility, her description of localized redness and intense discomfort even when drinking water strongly points toward a superficial, raw mucosal wound. Because Rexidin-M (metronidazole) is primarily an antimicrobial, it lacks the necessary localized analgesic and tissue-coating properties required to soothe an active, open mucosal injury.
Next Steps
I recommend replacing the Rexidin-M gel with a mucoadhesive oral gel containing Choline Salicylate (for immediate, local anti-inflammatory pain relief) combined with Benzalkonium Chloride, or a hyaluronic acid-based gel to protect the raw tissue and accelerate mucosal healing. She should apply this gently to the area 3–4 times daily, ideally 15 minutes before meals also I advise her to start using a 0.12% Chlorhexidine Gluconate mouthwash twice daily to keep the raw area clean and prevent secondary bacterial infection. She should rinse with 10 ml for 1 minute and avoid eating or drinking for 30 minutes afterward.
Health Tips
I highly caution her against consuming hot, spicy, highly acidic (like citrus), or heavily salted foods and beverages. These will directly irritate the raw, red tissue, which explains why even room-temperature water is currently causing discomfort. She should stick to a bland, soft, cool, or room-temperature diet until the tissue heals.
And I advise her to use an ultra-soft toothbrush and exercise extreme care when brushing around the affected quadrant.