Visited For Itching EyesRed Eyes
I do not recommend the doctor
I had itchy eyes. So I went to this doc. What annoyed me was-The staff asked me for the visiting fee before consultation. I felt like going to a multiplex after giving my counter foil to the Usher. This is not cool at all.
The doctor gave me Basifloxacin ophthalmic drops worth 370 Rs.
Despite applying it for 2 days, it dint help. The irritation persisted and got worse. The worst part was, the drops were thick and every-time I applied, I could not see anything. Being thick it dint even spread properly over the eyeballs.
I had same type of problem around 7 month ago and some other doctor suggested me Gatifloxacin+Loteprednol. Brand Name-Zylopred. I decided to change the medicine myself. Since last night I used the medicine for 3 times and feel much almost normal now. There is little redness, but i know it will eventually go.
Also, after the consultation was over, a staff came over to me and gave me a tablet to fill up a review. I could not do that coz the battery level was zero. Now I am suspecting that it must have been reviewing the doctor on Practo. I mean who would take a self assessment review when you have a small clinic where everything is accessible and under the preview of the doc?? With low computer and internet literacy you can make anyone fill that up.
Bad experience overall and very suspicious staff behavior.
Dr. Tejas Shah replied
Dear Mr Arup
At thad luck e ouset I on behalf of my organization is very sorry for Bad experience. it is our duty an mission to give 100% satisfaction. It is our bad that we could not satisfy you. You have questioned two issues here. Our Pollicy of taking the consultation before examining and not getting a proper treatment. About our policy of taking advance consultation unfortunately cannot be changed and we will stick to it. I hope that is not the reason for your entire dissatisfaction.
as far as your self medication I can say that you never reported to us for followup as advised. They we could have discussed and made the changes. strangely your type of side effects have not been reported from any other patients.
Also we would like to draw your attention that we are in service since 1993 and a tertiary super speciality centre and we dont need to do self assesment. also you could have made your comments on the tab. thats the main purpose.
anyways customer is alwlays the king. we appreciate your comments and your business and hope to see you sometime in the future.