Dr. Prasanna Menon replied
Thank you for your feedback.
Consulting rooms are meant for a quick diagnosis and an appropriate course of action. This puts several doctors, including me, under severe time constraints.
There are always more people sitting in the waiting room, looking forward to get their fears and doubts cleared as soon as possible. Questions, which are not so relevant to the said diagnosis and management, are avoided in order to make time for everybody. We maintain a certain degree of friendly relations with each and every one of our patients, but not at the cost of a professional etiquette. We simply waste time answering such questions at the cost of some other patients’ time, sitting anxiously in the waiting room.
This does not mean that I do not take an interest in answering my patients’ questions. We have certain antenatal classes for the same. I conduct these classes, along with my fellow colleagues, on four Sundays, to teach expecting mothers relevant exercises, yoga and meditation. We also answer each and every one of your questions individually there.
One of the primary reasons as to why we started this programme was to keep a separate time and place for questions that are not so important in nature, and can be answered in due time, so that they do not converge on our consulting hours, as that is strictly reserved reasons mentioned above.
Examples of a few other events that my colleagues and I have undertaken are
• The PCOD awareness seminar, conducted in the Hiranandani clubhouse.
• An Infertility awareness programme in Hiranandani hospital.
• A menopausal awareness programme in Hiranandani hospital.
• Extensive counseling sessions for patients trying for a healthy baby and prenatal counseling for expectant mothers In Currae hospital
All these initiatives have been conducted on Sundays for my patients whom I have personally invited. My team and I have worked to invite these patients and have conducted these events satisfactorily.
I would also like to make it clear that getting into disputes with hospital/clinic staff is not tolerated. All of us work hard everyday to try our best to satisfy each one of our patients. Any displeasure or grievances can be communicated without heated arguments in the reception area. Simply stating them to our receptionist in a calm and composed manner is sufficient for us to improve our services if required, and we will reach out to you as soon as possible.
I hope I have replied effectively to you, and that my points and conditions are clear to you.
I wish you all the best for all that is to come.