I understand your wives condition.
I totally appreciate your concern for your wife.
You told us that your wife is having a pain at the base if the hair or precise the root of the hair. If that is the scenario then it should be associated with a sweeping which is red and more warn than the other skin in this case you need to consult a general surgeon. If not there no swelling but the pain is persistent then you need to consult general physician.
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