I need more information about you and the issue at hand. Use the Direct Teleconsultation option available on this app on your smartphone.
Next Steps
Go through my profile. At the bottom, you will find 2 hyperlinks. One is to book an appointment to meet me at my clinic Healthcare@Basaveshwaranagar in Bangalore and the other is for Direct Teleconsultation. Clicking on it will lead you to Practo's payment gateway where you need to pay my consulting fee of ₹400, after which I will be informed. I will then call your phone through Practo's secure VoIP servers. Your phone will identify it as a landline local call and it may also be identified as spam calls by Truecaller. Please ignore it and answer the call as I will be at the other end to help you.
Health Tips
Before doing anything, make sure you enter all your profile details on your Practo app like full name, mobile number, email address (and verify it later by clicking on the link you receive by email), age, height, weight, postal address as all this data is needed to generate a valid e-prescription.