Apex Hospital Mukerian, Mukerian

I wanted to take a moment to express my appreciation for the wonderful care Dr.Shivanu Mathon provided me for the past 6 months. Her expertise and dedication have made a significant difference in my life. I was struggling with acne vulgaris for a long time, and your treatment has shown great improvement in my skin. Your guidance have helped me understand my skin condition and the best ways to manage it. Moreover, the treatment for my hair fall has been just as effective, and I'm happy to see visible results.

Dr Shivanu understood my symptoms very patiently , called me immediately & explained the issue and line of treatment and prescribed me the medications . I was not comfortable taking certain drugs so she very kindly understood my apprehension and prescribed medicines not containing those drugs. She's very approachable and understands the issue patiently.

I am very thankful to her.

I am glad that Good dermatologist still exists and shes one of them guys. My acne got worse when a doctor recommended me steroids for no reason. But she understood the whole case so well and started the treatment. Its been 3 days now I improvinggg yayyy

Thank you so much

Treated for eczema,

Doctor is very much attention to the problem and asking several questions to clarify whether its for whole family effecting and prescribed separate medication to me, my wife and my child separately and explained how to use them in a proper way.

Thankyou so much mam.

Today, Dr Shivanu explained the issue very clearly and listened to my previous medication too (different than my experience with other doctors!). We also had a discussion on call. Moreover, she tried video call twice but due to some software bug or network issue we couldn't connect.She has suggested medicines and I'll purchase them to start. I want to thank her for her time & hope this medication will cure my problem.

********** *** ********** ************* * **** **** ***********. extremely polite nature who understands her patients mind n what the patient is going through........i had not seen anyone with do much of compassion towards patients...i would definitely recommend mam to everyone....because she is a unique doctor...thank u mam for all your help.🙏🙏

She prescribed tretinoin to me but did not mention how to use and the side effects which can come with it. ** **** *** ****** ***** **** **** **** ****** ** *** **** ******* **** ******* ***** Pathetic experience and now I need to pay again to consult with other doctor ** *** ***** ********* ******.Do not take consultation from this doctor.

My recent experience with Dr. Shivani was regrettably subpar. ******* ******* ********* *** ** ********** **** ********** *** *********** *** ********** *** **** ****** ** ***** *** ******** ******* *** **** ****** ** ********** *** ****** Furthermore, the lack of clear communication and follow-up guidance made the entire process bewildering and disheartening.

* ***** *** ********* ******** ** ** ************** *** ********* ** she appeared disinterested in addressing my concerns ** ********* *** ********* **** ***********. Additionally, the clinic’s management seemed disorganized, leading to extended waiting times and an overall sense of neglect.

Considering the gravity of the situation, I had hoped for a more empathetic and thorough approach, but unfortunately, Dr. Shivani’s services left much to be desired. I strongly advise anyone considering her services to exercise caution and explore alternative healthcare providers to avoid similar distressing encounters.

I consulted her via practo video consultation. In the prescription she mentioned some creams and when to use it.

****** ***** ******** ** ******* *** ********** ** *****

In the prescription and over the call she did not mention the dos and donts of using the prescribed creams, its side effects ,and how to counter side effects, did not ask about skin allergies or sensitivity.

She was not available for over call consultation for more than a 2 minutes . I had to research the prescribed medicines and ask follow up questions. It takes very long time (4-5 hours)to get response or answers to queries.

I just had a consultation with the doctor for my acne pimples treatment it took me hardly 5 minutes

Video call couldn't possible for some network issues .I shared my pictures and she gave me a prescription

I hope this will help me ...