The Terms contained herein, form an integral part of the Practo Terms and should be read with the Practo Terms. In case of inconsistencies between the Practo Terms and the Terms contained herein, Practo Terms shall prevail.
Customer adds medicine he/she is interested in ordering, through the Practo app, by logging in through the Practo user id, uploads prescription for ordering the medicine, specifies the delivery location and places the order. The pharmacy receives the request and prescription on their software. The pharmacy then verifies the order placed and the prescription uploaded, upon there being a stock starts processing the order once indicated to Practo by pharmacy, Practo may inform the customer about the availability of the medicine or whether the medicine can be delivered to the particular location at the time slot requested for.
We understand that you are over eighteen (18) years of age and are accessing this feature on the app, after having read Section 2 of these Terms. We are not liable in case, you have shared your login id and password and a third party is placing order on behalf of you. You shall be solely liable for all the mishaps caused from the usage of your account with Practo.com.
If you are the parent/legal guardian/authorised person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the pharmacy/ Practo and/or its affiliates on the Patient's behalf.
On our app a Caregiver can order prescription medicines on your behalf. Practo requires either you or your nurse/caretaker (“Caregiver”) to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from Practo.
Practo, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.
Practo will not dispense any prescription medication without a valid prescription from a licensed physician. Also, before you can choose the low-cost generic option in the app, please ask your doctor to add the generic drug to your prescription.
Practo may, at its discretion, share your prescription and other pertinent information with a third-party network of certified medical doctors.
If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) and this prescription shall then be subject to the scrutiny of and approval by our qualified pharmacists. In case the prescription(s) provided by you is rejected for any reason after screening, you will have the option of consultation via telemedicine with a qualified doctor arranged by us. You are aware of the potential risks, consequences, and benefits of teleconsultation.
If you do not understand any of the information provided in the prescription, please verify it with the doctor or the pharmacist. Please stop the prescribed medicines in case of any adverse reaction / side effects and go to the nearest registered medical practitioner for an in-person consultation.
The drug information provided is for informative purposes only and this app is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website.
By your use of the services, you acknowledge that such use is at your sole risk, including responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with these services.
As partial consideration for your access to our services and use of the content, you agree that Practo is not liable to you in any manner whatsoever for decisions you may make or your actions or non actions in reliance upon the content.
There are options of ‘cash on delivery’ and ‘payment by card’ on delivery. Sometimes we could add discounts, but this could change from time to time.
All our product prices include all applicable statutory taxes, fees and subject to availability.
We make every effort to make sure that the pricing and availability of products on the app is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.
We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
We are not charging for delivery, however, watch out for the space because the Terms and Conditions are subject to change. Delivery times may vary depending on the shipping destination.
Please note that delivery times are estimates only and are not guaranteed, due to circumstances out of our control. You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery
Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.
Practo may accept or decline any order placed by a Customer in its absolute discretion without liability to you. We reserve, the right to discontinue any programme or offer on the app/website.
We reserve the right, without prior notice, to limit the order quantity of any medicine/such other products.
We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the pharmacy, Practo and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.
You understand that all products shall be sold & dispensed by a registered pharmacist.
If you are the patient/parent/authorised person on behalf of the patient, you authorise and appoint the pharmacy/ Practo and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent the pharmacy; and (b) packaging your prescriptions and delivering them to you.
By making purchase through our app, you hereby authorise Practo and/or its affiliates to ship the order by post/courier to your designated location. This authorisation shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfillment of your order.
We do not provide, Schedule X drugs and Schedule H are provided only on prescription. However, the same shall be provided to you solely at our discretion and we have the right to cancel orders should there be any unsuspected activity in the volume/quantity of medicine placed and the frequency as well.
Your information, i.e. prescription when uploaded while placing an order for medicines, shall be made available to our pharmacies and our delivery guys for the purpose of sourcing the medicine and having it delivered to you.
Practo reserves the right to set quantity-per-order limits on any and all items sold on these the app. Practo may also limit the item quantity available to any single person or household over a given period of time. These restrictions may be applied to orders using the same credit card or billing or shipping address.
Practo is an e Commerce platform, we only provide technology to ensure users can order medicines and deliver them to you. Should there be any issues with regard to the same then Practo shall not be liable because Practo is neither the manufacturer nor the pharmacist selling the same. We are not the manufacturers of the medicines and all the orders are merely routed for delivery by us through our representatives or agents and shall not be liable for any mishaps.
A substitute will only be made in the event an item is out of stock and the identical brand and product is available in a form that is of equal or greater value, e.g. larger quantity, packaged with a trial sample, updated product packaging, etc. A product substitution will occur at no extra cost and, if the substituted item is less expensive than the original item, the lower price will be charged.
The information provided on the app/website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.
We do not endorse any views or opinions that may be included in the app/website content, or other information provided through our app/website. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Practo.
We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively.
If you share your code with a friend, and when the order is placed and successfully delivered, then you shall be provided with referral credit, as per our marketing campaigns/referral credits we are offering online. Credit points are provided at our discretion and not yours and we could remove anytime. One (1) credit point is equivalent to One (1) rupee, and can be used only on Practo order.
We provide content on our app, but they do not, contain information about all medical conditions and not all information could be applicable to your personal circumstances. The content is not intended for diagnosis and should not be used as a substitute for consultation with your physician. We do not warrant content to be accurate, complete or current. Practo is a distributor of such content and not its publisher. Our third party suppliers may express certain opinions or provide certain information and offers. The content we make available, whether it is about the products/services, have been provided on an “as is” and “as available” basis without warranty of any kind, whether express, implied or statutory. Practo makes no warranties as to the completeness, accuracy, timeliness, or reliability of information or offers supplied by third parties and published by Practo. Practo does not guarantee or warrant the performance of any third party, including any such third party's conformance to any law, rule, regulation or policy. To the full extent not precluded by applicable law, we disclaim and exclude all warranties with respect to all services, information and/or products contained on these services, or linked hereto (collectively throughout, “content”), express, implied or statutory.
This disclaimer includes, but is not limited to, any and all warranties of merchantability, fitness for a particular purpose and non-infringement.
We expressly disclaim liability for technical failures, incomplete, scrambled or delayed transmissions and/or technical inaccuracies, as well as unauthorized access of user transmissions by third parties.
Practo reserves the right to limit quantities on all items. Each advertised item must be readily available for sale, unless specifically noted on these services will not issue a rain check or place a backorder for items that are out of stock.
We take all reasonable care to ensure the availability of the A substitute will only be made in the event an item is out of stock and the identical brand and product is available in a form that is of equal or greater value, e.g. larger quantity, packaged with a trial sample, updated product packaging, etc. A product substitution will occur at no extra cost and, if the substituted item is less expensive than the original item, the lower price will be charged.
We function 24 hours every day, 365 days per year. However, the app/website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. We do not warrant uninterrupted access to this app/website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our app/website.
Orders can be placed from anywhere, however we do deliveries inside Bengaluru and that too in selected locations and not necessarily all locations, , Very soon, we would be available at other locations too.
Orders are taken with prescription, without which all orders shall be cancelled.
If, order delivery fails multiple times then it is failure of order.
We have the right to cancel the order if we have not received the prescription for the order.
No return policy
The product will quality for refund if it meets the following one or more criteria:
a. The ordered item(s) is/are lost or damaged during transit or is delivered in a tampered state (subject to photographic / other proofs establishing the said tampering);
b. The ordered item(s) is/are past its expiry date at the receipt period.
c. The ordered item(s) is/are returned by the customer in acceptable physical condition.
Refund will be completed within 7 to 10 working days to the original mode of transfer or to your account in case Cash-on-Delivery was selected as payment method. Practo has no control over the bank’s refund processing time.
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. You could also reach out to the Customer Support team at https://help.practo.com/. We take customer feedback very seriously and use it to constantly improve our quality of service.
How does it work? User places an order with Practo for the medicine with prescription (“Medicine/s”), on the platforms owned by Practo, such as website, android application, iOS application (“Practo Platform”). If Practo is unable to find the Medicine/s and the user is able to procure the same Medicine/s elsewhere in the market instead, user shall be entitled to a reward in terms of Practo credits* subject to the terms and conditions set out herein.
1. Offer is valid only on the set Medicine/s which require a prescription
2. Offer is not available on repeat order for the same Medicine/s, especially after Practo having communicated the unavailability of the same.
3. User should have tried ordering the Medicines on Practo Platforms and Practo should have explicitly communicated to the user their inability to source the Medicine/s.
4. Offer is strictly applicable to users whose delivery address is in JP Nagar, Bengaluru with the following pin codes only: 560078, 560108.
5. Offer is applicable only if the Medicine/s is legally available for sale in the market.
6. Offer will not be available where Practo has communicated to the user that Practo is able to source the Medicine/s, but in a time frame greater than 24 hours.
7. The user should be able to show proof that the medicine that was not available on Practo instead was available in the market, by producing valid invoice for the Medicine/s purchased, after the date of Practo mentioning that the Medicine/s were not available on their platform, from the source the user purchased the Medicine/s.
8. In the event that Practo is unable to source the Medicines for the user, the amount compensated to user by Practo will ONLY be in terms of Practo credits, that the user can utilize to order other medicines/medicinal products on Practo. The number of Practo credits, added to the user’s account will be equivalent to the lesser of either: (i) complete value of the Medicines that the user ordered on Practo or (ii) value equivalent to the prescribed quantity of the Medicine on the prescription or a month’s worth of the Medicine (whichever is lower).
Please note, in the event of any conflict, Practo shall be the sole judge in awarding the refund in terms of Practo credit points to a user. Practo shall at its sole discretion decide whether or not to award the credit points to a user, if the user has misused the Offer or has not followed the terms and conditions of the Offer set out herein or has misused the Offer.