Visited Dr. Vijay Gupta (Neurosurgeon)
Urgent Complaint Regarding Unprofessional Behavior and Inadequate Care at Silver Streak Hospital
Dear Mr. Vijay Gupta,
I am writing to bring to your immediate attention the unacceptable experience my family and I had at Silver Streak Multi Speciali...Read moreUrgent Complaint Regarding Unprofessional Behavior and Inadequate Care at Silver Streak Hospital
Dear Mr. Vijay Gupta,
I am writing to bring to your immediate attention the unacceptable experience my family and I had at Silver Streak Multi Speciality Hospital, Sector 90 Rd, Sector 87, Gurugram, Haryana specifically on the night of February 14th, 2024. My name is Bharti, and my son, Sarthak Rao, was admitted to your hospital on February 14th, 2024.
During our time at the hospital, we encountered several distressing issues that require urgent resolution. Firstly, the behavior of your staff, particularly Sanjay Rajput and Nitesh, was highly unprofessional and disrespectful. They engaged in gossip and inappropriate behavior, showing a complete lack of empathy and understanding of our situation. Mr Rajput even went as far as to threaten us, saying, **** ********* *** ***** **** ****** *** *** **** ******* ***** ***** ** ** *********************** there were serious lapses in the quality of care provided. For instance, after taking samples for testing, it was discovered that they were mishandled and rendered invalid, resulting in delays and additional discomfort for my child. The staff also failed to provide proper treatment promptly, leaving us waiting for nearly an hour in room no-208, second floor, without any attention. The nurses on duty were also negligent, making fun of patients and their families instead of providing care.
Additionally, there were discrepancies in the billing process. We were charged for services that were not provided, ********* ** *********** *** ************ *** *********** ** *** ***** *******
Moreover, despite being told that a smoke would be provided under guidance to check the heartbeat, no staff was available to assist, and no monitoring equipment was provided. This lack of observation and care is deeply concerning.
I demand immediate action be taken against Mr. Sanjay Rajput, Nitesh, and the nurses involved for their unprofessional behavior and negligence. I also request a thorough investigation into the conduct of your staff and the quality of care provided during our stay. I expect a refund for the services not rendered and an apology from the staff involved.**** ***** ****** *** *** ********* ******** *** *************** * **** *** ******** ** ****** ***** ****** ** **** ******* *** *** ********** *** ********** **** ** **** *******. I trust that you will take this matter seriously and take immediate action to rectify the situation.
Thank you for your attention to this urgent matter. I look forward to your prompt response.
Sincerely,
BhartiRead less