She seems to be having impacted wax inside ear canal. When it becomes hard and impacted it can have pain. Only way to treat this condition is by removal. Before removal she needs to use wax softeners like Otorex or soliwax three drops three times daily for five days then consult nearby ENT specialist so that he can clean it by suctioning or syringing
Next Steps
Consult nearby ENT specialist for confirmation of diagnosis and appropriate treatment if required
Answered2017-08-09 04:12:12
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