Apollo Gleneagles Hospitals, Salt Lake, Kolkata

Brief History:

Apollo Gleneagles Hospital, Salt Lake, Kolkata being multispeciality hospitals provide all the benefits of a large hospital in a friendlier and more accessible way by giving the patient expert and quality healthcare. The vision of this hospital is to “Touch a Billion Lives” and the mission is to bring healthcare which is of international standards and accessible to the individuals in need. This hospital is 700-bedded and a tertiary care multispeciality hospital. 

Center of Excellence: 

• Oncology
• Orthopedics
• Neurology 
• Neurosurgery
• Gastroenterology
• Robotic surgery
• Emergency care

Other Specialties:

• Allergy and Immunology
• Anesthesiology
• Dermatology
• ENT
• General surgery
• ICU
• Internal medicine
• Microbiology lab
• Nephrology
• Nuclear medicine
• Obstetrics and Gynecology
• Ophthalmology
• Pediatrics
• Pathology
• Physical medicine
• Plastic surgery
• Psychiatry
• Pulmonology
• Radiology
• Transfusion medicine
• Urology
• Vascular and non-vascular intervention

Admission Process:

• To admit a patient, one should get an admission note from the doctor and need to give it to the admission counter.
• If the patient is insured, then the patient will be sent to the insurance desk.
• A Unique Identification Number [UID] will be generated which can be used to save all the medical records of the patient by the hospital for future reference.

Discharge Process:

• The discharge process will be handled by the respective IP co-ordinators.
• The unused medicines will be returned, and a discharge summary will be prepared by the concerned department.
• If any discharge medicines or medical devices are prescribed, then the doctor will explain how to use them.
• Finally, the bill will be handed over to either patient or caretaker.

Guideline for Visitors:

• At the time of admission, passes for visitors will be issued and all the visitors are requested to wear these passes while on the premises of the hospital.
• For the safety of the patients, the visitors are limited during visiting hours.
• Visitors under 12 years old are restricted on patient floors to protect children from any infections.
• Before & after visiting, sanitation of hands is mandatory.
• Mobile phone use is prohibited in the areas where patient monitoring & medical equipment are in operation.

Patient & Attendant Responsibilities:

• Provide complete and right information including full name, address, date of birth, name of the insurance company, past illness, and medical details.
• Updating the doctors and nurses about the effectiveness of the treatment or operation.
• Should bring only necessary items to the hospital, leaving valuables at home.
• By hospital rules and safety regulations, noise levels must be as low as possible while talking or attending a phone call.
• The attendant or patient handles keeping appointments and being on time. If not, call the doctor or hospital.

Patient & Attendant Rights:

• Being a patient or caregiver, you have the right to be treated with respect, dignity, and compassion in a safe and clean environment.
• Protection to your privacy and confidentiality in treatment options, and examinations.
• A clear and detailed explanation by the doctor about the diagnosis, benefits, and risks of each treatment.
• Protection from physical mistreatment and carelessness.
• Either patient or attendant can request a copy of their medical records.

Facilities:

• 24-hour accident & emergency service
• International patient care
• Intensive Care Unit [ICU]
• 24x7 Pharmacy
• Operation theatres
• Diagnostic center
• Ambulance service
• Blood banks
• ATM services
• Car parking
• Cafeteria
• Security
• Housekeeping

Location Selector in Kolkata:

• Apollo Hospitals, Salt Lake, Kolkata

Visiting Hours:

• OPD visiting hours:- 8 am - 10 pm
• In-patient visiting hours:- 11 am - 12 pm and 5 pm - 7 pm