Hi.... Acne is a skin condition that occurs when your hair follicles become plugged with oil and dead skin cells. Acne usually appears on your face, neck, chest, back and shoulders. Effective treatments are available, but acne can be persistent. The pimples and bumps heal slowly, and when one begins to go away, others seem to crop up. Wash problem areas with a gentle cleanser. Twice a day, use your hands to wash your face with a mild soap and warm water. ... Consult Dermatologist....