I am asking on behalf of my sister. She has cervical since 2-3yrs. But lately from the last week of June she is having extreme pain in the back of the neck (just below the head) which extends to the right shoulder, collar bone and to the right arm as well. She gets momentary relief from heat treatment and she is on meds-Tolperisone twice daily and pregabalin once before sleeping. But there is continuous pain. I am attaching xray reports please suggest. Also she has PCOD and is overweight. She is under stress due to ongoing mother's cancer treatment. Please suggest.