Will Ray help me get more patients?
Ray is a clinic management software.
It does not help drive new patients to the clinic.
Is my data safe?
No one has access to our systems.
All Practo servers are hosted within HIPAA compliant
Virtual Private Servers inside Amazon Cloud with multiple data backups.
This means, that your data is safe. Really safe.
Will Practo help me migrate from my existing software?
Yes, we will.
Patient data will be imported by the support team once the product has been purchased.
Will Practo customise the software for me?
Ray is already a by-product of various customisation requirements
from over 15,000 practices. Though we do not sell customised software for individual doctors,
feature requests that are popular among our customers are often prioritised and added
How much time do I need to invest to get started?
Ray is a simple software to learn and use.
We have various help articles and training videos available to
help you in the learning process.
In case you face any difficulty, we will be happy to assist you with tele-training.
What about my staff? Will I have to teach them how to use Ray?
Our sales team is always ready to train your staff members so
that they can use Ray with ease.
Not just that, we even have a training program called Practo Customer
Clinic that we run in different computer centres across the country to
provide hands-on training to receptionists.
What will be my renewal price? Will it be same as my purchase price?
Renewal price for a plan will not change. However, if an older plan has been discontinued and your subscription is inactive, then you may have to select from the
available plans
What about updates? Will I have to purchase the software again?
Once you subscribe to the software,
you are automatically entitled to all updates for free.
Do I have to buy Ray to get my online Profile?
No, Profile is completely free. However,
if you want to get a ‘book’ button added next to your profile to enable
direct online booking, you will require a Ray subscription.
I am not quite sure. Can I try it out first?
Sure! You can start a free trial by clicking
here and follow the steps. You can purchase a paid subscription once you discover the immense value Ray by Practo adds to your practice.Here’s a list of all the
available plans
How long will the trial last?
The trial version will be active for 15 days.
How much does the trial cost?
Trial version is completely free of cost. You can choose to purchase a subscription of your choice anytime during the trial period.
How many features will be accessible on the trial version?
Trial versions will have all the features from our best plan. You can purchase a subscription of your choice anytime during the trial period.
If I purchase a subscription before the trial expires, will I lose the remaining trial duration?
The subscription will start only after the trial ends. This will ensure full usage of the trial and paid subscription period.
I am an existing user of Ray by Practo. Can I still get a trial?
Yes, every time you add a new practice to your Ray account, a 15-day trial will be activated for the new practice.
What if I am stuck? Who will help me?
We have a comprehensive support portal with
detailed guidelines and answers to FAQs.
If you need more help, we even have a dedicated,
friendly customer support team at your service over email,
phone and live chat so that you always have someone to reach out to.
Call us on
9674 3055
