The problem may be associated with muscle spasm in cervical muscles around lower neck with radiating pain in upper limbs.. There is a possibility of cervical spondylosis which may be causing the trouble..
Next Steps
Pls start with hot fomentation, take analgesic with muscle relaxant tablet, apply local analgesic ointment at the site of pain, take
calcium and vit d supplements. If possible, pls get her x ray of cervical spine so that bony status is confirmed..
Health Tips
Avoid heavy work, avoid jerky movements of neck, avoid heavy exercises..