Hello,Some people are prone to produce too much earwax. Still, excess wax or even narrow doesn't automatically lead to blockage. In fact, the most common cause of earwax blockage is at-home removal. Using cotton swabs, bobby pins, or other objects in your ear canal can also push wax deeper, creating a blockage. Don’t use any cotton swabs or any other things to remove wax . yes you can use drops to dissolve but avoid frequent using .