The doctor explained everything clearly and the staff were very good. I rated my experience a 4 out of 5 and would recommend this hospital to others.

The doctor explained everything clearly and the staff were very good. I rated my experience a 4 out of 5 and would recommend this hospital to others.

The patient had a positive experience with the doctor and mentioned good behavior from the staff. Overall, the visit seemed satisfactory.

The patient had a positive experience with the doctor and mentioned good behavior from the staff. Overall, the visit seemed satisfactory.

Dr. Greeshma is very Good and definitely recommend her among friends and family.

In this visit, we could not meet the doctor as she was unavailable. We were informed of the same, still we had sutures to be removed and

Dr. Greeshma is very Good and definitely recommend her among friends and family.

In this visit, we could not meet the doctor as she was unavailable. We were informed of the same, still we had sutures to be removed and hence we went ahead with meeting another doctor available with them. There are few administrative issues that I wanted to highlight.

1. Carelessness in preparing the documentation: - Names of the patient are typed incorrectly on discharge summaries and reports. We had to leave our documentation there during discharge for correction. When we received the file again after correction, only lab reports were included and discharge summary was missing in it, which was promised.

I asked for discharge summary on the follow-up visit and I was given the same. I was shocked to see the procedure that was performed was incorrectly mentioned in the discharge summary. I tried to show the incorrect procedure name to the person who printed the report. However, they could not understand what is wrong. Finally I had to explain it to the doctor that instead of Ear Exostosis, it was mentioned as rhinoplasty in the discharge summary. Then the doctor had to direct the Registration Clerk to correct the same. The staff must be educated on what procedure is for what so that they can confidently converse with the patients.

In the end, no body apologized for such a mix up, which was very disappointing to see.

Since we had knowledge of the medical terminologies, we could catch the error. How about people who do not know?

2. 80% of the staff at the Facility are Juniors and very new in their jobs. The need for coaching and guidance in customer service is very evident.

3. I also found that the information we are sharing with the staff is not being relayed to the Doctor. I told the staff multiple times that I want to meet the Doctor before she starts the procedure, but I could only see the doctor after all the procedure was done. I was disappointed there too.