Hi,
Though your concerns are valid, you need to speak to the concerned person and get it clarified not on the public space. Hope you would have read the review and booked an appointment.
Next Steps
Speak to her. She would help you. In case if you didn't get response write to practo customer care. They will help you.
Health Tips
Next time, before booking kindly make a call with them and book only if he / she address your concerns.