No issues with the doctor. However major issues with the staff.

This was my second visit to the hospital. I went to show my blood test report to Dr. Praveena Shenoy. When I visited for the first time back in March, the d

No issues with the doctor. However major issues with the staff.

This was my second visit to the hospital. I went to show my blood test report to Dr. Praveena Shenoy. When I visited for the first time back in March, the doctor had advised me to get these tests done and walk in without prior appointment as is the norm. I even called before visiting to ensure I didn't need an appointment and they confirmed the same. After I reached, I was told by the receptionist that I would need to pay for the visit since I didn't go back with the reports within a week's time since my first consultation. Now this was totally new for me as I wasn't informed of any such policy at the time of my first visit. After 45 minutes of waiting and speaking with multiple people, including the OP in charge, Ms./Dr. Tulika, I was told I would need to pay even though it was a miss on the hospital's side to apprise me of this policy. Totally disgruntled and frustrated I had no other option but to pay since I didn't want to spend time any further.A couple of fellow patients also expressed their irritation with the staff and the way they handled "customers" (I was shocked to hear the staff there addressing us as customers/clients). Their grim and stern faces added up to my misery. They weren't one bit apologetic about their blunder for which they made me go through all of this.

Had it not been for Dr. Shenoy, I would have never ever visited cloud nine again. I would not recommended anyone to visit this branch ever just because of the staff.

The hospital is good. Doctor is excellent . She gave her time to listen and provided the right care.

The hospital is good. Doctor is excellent . She gave her time to listen and provided the right care.

Consultation experience - She is really nice to consult with. She gives mental strength also. She is a big support, you can be rest assured that she is there so nothing would go wrong..

Surgical and Post delivery exper

Consultation experience - She is really nice to consult with. She gives mental strength also. She is a big support, you can be rest assured that she is there so nothing would go wrong..

Surgical and Post delivery experience- She has got real magic in her hands. No matter if its a normal delivery or major c section surgery, recovery is super quick under her supervision. Her caring touch, neat stitches, fabulous guidance has made my post surgical experience so smooth which I never thought of. In my case normal delivery was not favorable but C section delivery is no longer seems to be scary any more in her presence !!! Great doctor indeed !!!

Wonderful experience with Dr. Shenoi. Explains everything really well and will answer all your questions with patience. She will try to avoid surgery as much as possible and will do what's best for the patient. Will put

Wonderful experience with Dr. Shenoi. Explains everything really well and will answer all your questions with patience. She will try to avoid surgery as much as possible and will do what's best for the patient. Will put your mind at ease. Would definitely recommend her.