Fortis S.L.Raheja Hospital, Mahim, Mumbai

Brief History/Overview:

A leading healthcare facility that strives for the betterment of the patients. The vision of these hospitals is “To be a globally respected healthcare organization known for clinical excellence and distinctive patient care”, with the mission of “Saving and Enriching Life”. The staffs over here commit to the best outcomes of their patients and treat the caregivers of the patient with compassion, care, and understanding which they need. At Fortis S.L.Raheja, the patient’s needs come first. This hospital is accredited through the Joint Commission International (JCI), NABH, and the Medical Travel Quality Alliance (MTQUA) and thus ensures in giving the highest standards of medical services.

Meaning of the Fortis Logo:

The logo of the Fortis brand projects is a symbol of human values such as trust, ethics, service, and quality. The union of the green color hands and a red dot represents Fortis’ path to healthcare. The green color of hands represents compassion, nurturing, generosity, wellbeing, and health. The red dot stands for energy, spirituality, courage, and a symbol of good luck.

Admission Process:

To admit a patient in the Fortis, one should get an admission note from the doctor and need to give it to the admission counter. If the patient is insured, then the patient will be sent to the insurance desk.

A Unique Identification Number [UID] will be generated which can be used to save all the medical records of the patient by the hospital for future reference.

Discharge Process:

The discharge process will be handled by the respective IP co-ordinators.
The unused medicines will be returned, and a discharge summary will be prepared by the concerned department.
If any discharge medicines or medical devices are prescribed, then the doctor will explain how to use them.
Finally, the bill will be handed over to either patient or caretaker.

Guideline for Visitors:

At the time of admission, passes for visitors will be issued and all the visitors are requested to wear these passes while on the premises of the hospital.
For the safety of the patients, the visitors are limited during visiting hours.
Visitors under 12 years old are restricted on patient floors to protect children from any infections
Before & after visiting, sanitation of hands is mandatory.
Mobile phone use is prohibited in the areas where patient monitoring & medical equipment are in operation.

Patient & Attendant Responsibilities:

Provide complete and right information including full name, address, date of birth, name of the insurance company, past illness, and medical details.
Updating the doctors and nurses about the effectiveness of the treatment or operation.
Should bring only necessary items to the hospital, leave valuables at home.
By hospital rules and safety regulations, noise levels must be as low as possible while talking or attending a phone call.
The attendant or patient handles keeping appointments on time. If not, call the doctor or hospital.

Patient & Attendant Rights:

Being a patient or caregiver, you have the right to be treated with respect, dignity, and compassion in a safe and clean environment.
Protection to your privacy and confidentiality in treatment options, and examinations.
A clear and detailed explanation by the doctor about the diagnosis, benefits, and risks of each treatment.
Protection from physical mistreatment and carelessness.
Either patient or attendant can request a copy of their medical records.

Location Selector in Mumbai:

Fortis S.L.Raheja, Mahim - Mumbai
Fortis Hospital, Kalyan - Mumbai
Fortis Hospital, Mulund - Mumbai
Fortis Hiranandani, Vashi - Mumbai

Hospital Speciality:

Cardiac surgery
Oncology
Orthopaedic & Joint replacement
Urology
Neurosurgery
Gastro sciences
Critical care
Bariatric & Metabolic surgery
Blood disorders
Breast surgery
Cosmetology

Hospital Facilities:

International patient care
Pharmacy
Operation theatres
Ambulance service
Blood Banks
Diagnostic center
ATM services
Car parking
Cafeteria
Security
IP Manager
Linen, and Laundry
Housekeeping
Allied service manager, OP manager, Guest relation manager

Visiting hours for in-patient wards:

In-wards - 10 am to 11 am
4 pm to 7 pm
ICU - 11:30 am to 12:30 pm
4:30 pm to 5:30 pm
Emergency services - 24 hours