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Fortis Hospital

Fortis Hospital

Fortis Hospital

4.0
(839 patient stories)

Mulund West, Mumbai

Multi-Speciality Hospital

•Established 2002•261 Beds•

109 Doctors

Wheelchair accessibility available
Patient Stories for Fortis Hospital
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Fortis Hospital, Mulund, Mumbai


Brief History/Overview:

A leading healthcare facility that strives for the betterment of the patients. The vision of these hospitals is “To be a globally respected healthcare organization known for clinical excellence and distinctive patient care”, with the mission of “Saving and Enriching Life”. Fortis Hospital in Mulund, Mumbai is a 5 times JCI accredited. It is a 315-bed hospital providing tertiary care and a range of diagnostics and treatments. Fortis Hospital, Mulund, Mumbai is Maharashtra’s biggest transplant center for multiorgan transplant and is Mumbai’s first advanced with a surgical robot.


Meaning of the Fortis Logo:

The logo of the Fortis brand projects is a symbol of human values such as trust, ethics, service, and quality. The union of the green color hands and a red dot represents Fortis’ path to healthcare. The green color of hands represents compassion, nurturing, generosity, wellbeing, and health. The red dot stands for energy, spirituality, courage, and a symbol of good luck.   


Admission Process:

  • To admit a patient in the Fortis, one should get an admission note from the doctor and need to give it to the admission counter.
  • If the patient is insured, then the patient will be sent to the insurance desk.
  • A Unique Identification Number [UID] will be generated which can be used to save all the medical records of the patient by the hospital for future reference.

Discharge Process:

  • The discharge process will be handled by the respective IP co-ordinators.
  • The unused medicines will be returned, and a discharge summary will be prepared by the concerned department.
  • If any discharge medicines or medical devices are prescribed, then the doctor will explain how to use them.
  • Finally, the bill will be handed over to either patient or caretaker. 

Guideline for Visitors:

  • At the time of admission, passes for visitors will be issued and all the visitors are requested to wear these passes while on the premises of the hospital.
  • For the safety of the patients, the visitors are limited during visiting hours.
  • Visitors under 12 years old are restricted on patient floors to protect children from any infections.
  • Before & after visiting, sanitation of hands is mandatory.
  • Mobile phone use is prohibited in the areas where patient monitoring & medical equipment are in operation. 

Patient & Attendant Responsibilities:

  • Provide complete and right information including full name, address, date of birth, name of the insurance company, past illness, and medical details.
  • Updating the doctors and nurses about the effectiveness of the treatment or operation.
  • Should bring only necessary items to the hospital, leave valuables at home.
  • By hospital rules and safety regulations, noise levels must be as low as possible while talking or attending a phone call.
  • The attendant or patient handles keeping appointments on time. If not, call the doctor or hospital. 

Patient & Attendant Rights:

  • Being a patient or caregiver, you have the right to be treated with respect, dignity, and compassion in a safe and clean environment.
  • Protection to your privacy and confidentiality in treatment options, and examinations.
  • A clear and detailed explanation by the doctor about the diagnosis, benefits, and risks of each treatment.
  • Protection from physical mistreatment and carelessness.
  • Either patient or attendant can request a copy of their medical records. 

Location Selector in Mumbai:

  • Fortis Hospital, Mulund - Mumbai
  • Fortis S.L.Raheja, Mahim - Mumbai
  • Fortis Hospital, Kalyan - Mumbai
  • Fortis Hiranandani, Vashi - Mumbai

Hospital Speciality:

  • Cardiac surgery
  • Oncology
  • Orthopaedic & Joint replacement
  • Urology
  • Neurosurgery
  • Gastro sciences
  • Critical care
  • Bariatric & Metabolic surgery
  • Blood disorders
  • Breast surgery
  • Cosmetology 

Hospital Facilities:

  • International patient care
  • Pharmacy
  • Operation theatres
  • Ambulance service
  • Blood banks
  • Diagnostic center
  • ATM services
  • Car parking
  • Cafeteria
  • Security
  • IP manager
  • Linen, and Laundry
  • Housekeeping
  • Allied service manager, OP manager, Guest relation manager  

Visiting hours for in-patient wards:

  • In-wards - 10 am to 11 am
  •                   4 pm to 7 pm
  • ICU - 11:30 am to 12:30 pm
  •           4:30 pm to 5:30 pm
  • Emergency services - 24 hours

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