Visited For Gynae Problems
I do not recommend the doctor
I hoped for better Doctor friendliness, Value for money, Wait time
I had an appointment with Dr. Tanuja at Oma Hospital at 7:30 PM on 20th June. I received confirmation messages from Practo plus a confirmation call from Oma Hospital itself 3 hours prior to the appointment. They also asked me the purpose of visit and the problem I want to discuss with the doctor. When I reached the hospital at 7:20 PM, 10 minutes before the appointment time, they said they don't have any appointment by my name. I showed them the appointment confirmation message and reminded them that they had called me to confirm the appointment as well. The staff was clueless and said they don't have any such appointment. When I reminded them that they called me to confirm as well, they finally accepted and said their computer system made an error for which they were sorry..i could meet the doc, but maybe after 40 mins..i said fine..nd the staff guy said just have a seat and i will tell u the exact time of your appointment after consulting with the doc..
By this time it was 7:50, and I was already startled by the unprofessional attitude and the unending lies of the staff, but was glad that the torment was finally over..or so I thought..5 minutes after the staff guy went in to discuss with the doctor, he smilingly came out and said "doctor madam has said u will have to wait for another 1.5 hours..AT LEAST!! then, If she gets time, you may meet her..u see it is a system problem, so we can't help it.." smiled again and said "should i make ur file mam??".. to say that i was stunned/enraged would be the understatement of the century!! I obviously said no thank you and came back in the same mumbai traffic..
returned home after wasting 2 hours,and peace of mind..fighting for the appointment which was double confirmed by the same staff which afterwards went clueless nd then turned arrogant.. It didn't seem like I went to a "reputed" clinic where they would try to find some solution to their mistake. Thank God I just went to discuss about conception planning. If I had bean pregnant, I would have come back with high BP thanks to the staff. I would strongly suggest others not to take chances..don't try to commit the mistake I did..trust me u don't want to get into needless arguments with the arrogant staff where they treat you as if they are treating u for free..save yourself the agony******* *** **** **** **** ********* ** ********better safe than sorry..
nd finally, thank you Dr Tanuja..this experience was something that I would never forget. thanks for the hospitality..May God bless you..