Jewel Hospital

Hi

Glad to inform you that my brother is doing well and his liver abscesses are reducing in size . By the way I am the same guy whom u met at jewel clinic and you had the audacity to ask your wife in front of me ******* ***** *** in the most condescending manner. I had heard that you are one of the top doctors in mumbai . * ** ****** ********* ** ** ** *** ********* ******* ******* **** *** ********** **** *** *********** *** ****** ********* * **** ****** ****** ** * My fear just came true . You were very very arrogant and rude and for absolutely no reason . I don’t remember a single moment when I addressed you without “sir” . I was very polite throughout those 15 minutes. I had brought all the printouts . I just requested you to see one thing on my mobile and that was the current medication list . God the way you reacted . You should understand that it’s a lock down and there are no shops open to get any printout. The day my brother was discharged I bowed down not just to the doctors but to the staff who is in charge of the cleaning as well . I am telling you this because I completely understand what doctors mean to the society. But sorry to say the way you behaved with me for those 15 minutes was UTTERLY Disappointing . ***** *** * *** *** *** **** ********** ******* *********** *** **** *** **** ** *** *** *** ******* **** *** ****** ** ***** *** *** *** *** ******* ** ***** ** *** * After that you charged me 5000 rs . ***** * ******* **** ****** ** **** ** ******** ** ********* ******* ******* *** *** ************ * ***** **** ***** ** ** ** ******** ** *** ** **** * Anyway I didn’t see your face nor did u see my face as I was wearing a mask and on top of that a hanker chief as well. You should understand that your behaviour has a very deep impact on the patients and their relatives I was deeply disturbed for the next 3 days sir . **** **** * ****** *** **** **** *** ******* * ***** **** ** *** *** **** ** **** ********* ****** * *** **** *** *

Last but not the least , I believe in looking at positive aspects from every episode of life . I want to be a very successful person in life . *** ****** ** *** *** ** ****** **** *** *** ** *** ******** *** ****** ****** ** ** ** * Thanks for that . **** ** ******* **** ****** *** *** * **** ****** ****** ***** ***** **** ******* * Thanks

Yours faithfully ******** ***** * ***

I had diarrhoea and hard stools/constipation issues for more than 6 months. Blood through hard stools was becoming common but then a few times I noticed blood in stools even with loose motions. Going to general physicians had not helped my case so I decided to go to a gastroenterologist. I decided to go to Dr. Barve at Lilavati Hospital because my dad had received treatment from him there over 10 years ago and had recommended him to me.

The initial meeting with Dr.Barve was at Lilavati. We had to wait for a long time for the appointment because he was in the endoscopy room. Then instead of taking patients in order of their appointment/arrival times, he just took whoever barged in first. During the consultation, he kept yawning, took several other calls and looked disinterested but we assumed he might be tired since it was late in the evening. He suggested we get colonoscopy done and that too at his hospital in Juhu and that he would arrange the anaesthetist in advance for me. He charged us Rs.3000 for this visit.

3 days later we called his Jewel Hospital and scheduled the colonoscopy for the next day. My husband even spoke to the doctor about this. I was told to stop eating solids at 6PM and drinking liquids at 4AM before the procedure which was to be at 11AM (since I was to be administered anaesthesia). I followed the directions, took the Peglec powder as recommended and had loose motions all night and the next morning. I stay an hour and a half away from his clinic so it was a big task to get to his clinic in my condition. We got there right before 11AM.

There was no receptionist or anyone in the clinic for that matter on the ground floor. The chemist asked us to check upstairs where there was a nurse, a maid, a ward boy and some other guy (I think he said he was the MRD or something similar). When we told them we were there for the appointment, they said that they were unaware of it and the doctor would return at 5PM so we should wait until then. I am a diabetic and was asked not to take my medication and stay without food and water for 18 hours already and now they expected me to stay that way for another 6 hours even when we had an appointment.

My husband called the doctor and he said he would be there by 3PM. When he asked about the anaesthetist, the doc responded as if this was the first time he was hearing about it, and all this while he kept yawning on the phone. I was apprehensive about doing the colonoscopy there after this but since my condition was not so good and I didn't want to repeat the fasting, we agreed to wait until 3. Then since I am a diabetic and needed anaesthesia later, the doc had asked the staff to start IV fluids for me. This is where things went further downhill.

The nurse who had been eating biscuits until that point, just came in and asked me change clothes and to lie down on a cot in a room. The sheets on this cot and the pillow cover were filthy. There were mosquitoes and flies flying about. I still agreed and lay on the cot. Then she pricked my right hand at one place and did it wrong due to which my hand immediately swelled up. My family had asked to turn the tubelight on in the room so that it would be easier for her to do it right but she said it wasn't working. Then she tried pricking at another place on my right forearm and again couldn't get it right. Another dark black spot formed and it hurt really bad in both the places. This is when she called the ward boy and the MRD guy in.

The ward boy held my left hand down, the MRD guy turned on the torch on his cellphone (yes, you read it right) and the nurse tried to find a place to prick me a third time. When my mom asked them about the tubelight again instead of using the mobile's torch, the ward boy climbed on a chair and finally managed to turn it on. Then they pricked me a third time. And all of this was done without either of them cleaning their hands or sanitising before handling the instruments or touching me. Even after pricking the third time, they couldn't get it right. I was in extreme pain because of all the pricking, hungry and lightheaded. I called my husband in before they could try pricking me a fourth time.

My husband just asked them to wrap everything up and asked me to get dressed in my clothes so that we can leave. They asked him to pay for the IV fluid and needles which were used so he went and got the supplies from the chemist downstairs and gave them to the staff. I have never felt so glad to get out of a hospital. And we were told that the ground floor receptionist comes in at 11AM. It was past noon when we got out and the receptionist was still not in!

Important takebacks:

** *** ****** ** *** ******* ***** ******** *** ********* Yawning and answering multiple other calls during consultation with a patient is not done, especially when you can't maintain order in taking in your patients.

2. If you ask a patient to come in at a particular time, and if you are not available, please have the courtesy to call and inform the patient of the change or have your staff call the patient well in advance.

3. Please appoint competent staff in your hospital. The ground floor staff was absent and the first floor staff said they didn't know of the appointments because they did not go downstairs to communicate with the ground floor staff.

4. Teach the staff to learn sanitary practices and maintain hygiene throughout the hospital. Keeping soiled linen and not washing hands before going to a patient are just unacceptable.

5. Last but not the least, try to incorporate an appointment system where the appointment reminders get sent to you, your staff and the patient. This way you can make a note of special needs like anaesthesia requirement and make cancellations and changes to the schedule if something else comes up.

I would not have gone to this doctor if I had just read his reviews. I only went because my dad got treatment from him a long time ago. I will not recommend going to Dr.Barve, especially at Jewel Hospital.

please dont go for this doctor..... i went to lilavati hospital, then he told me will not do treatment here come to my private clinic(jewel nursing home). i went over there done colonoscopy and all..... charged 30k.

even after one month no improvement. i have wasted my 30k and lots of time........ and now i am trying to contact again he told me get in touch with local doctor....or come to Mumbai again.

staff of jewel hospital is also very poor.