Consulted Dr. Deepti Khanna (Dentist) for Scaling / Polishing
I do not recommend the doctor
Hoped for better: Doctor friendlinessValue for money
Unprofessional,confrontational *** ************ dentist.
I had an appointment at 7 pm on 30 Oct 19. I reported in time and the receptionist told me to proceed directly to the dentist's office. The dentist informed she would charge Rs 4,000 over 02 sessions with the 1st session of 45 min. She finished within 45 min and said there was no need for the 2nd session. At the reception, I was informed that I have to pay Rs 4,600. After I objected, I was told to pay Rs 4,100. I did not agree and said that I would only pay the agreed Rs 4,000. After I paid the same, the dentist appeared and passed rude comments to which I objected. I told her that her behavior was insulting as I had already paid the amount she had asked for. She got confrontational and started gesticulating. I tried to explain that she was being unprofessional *** *** ****** ******** At this point, to avoid a confrontation, I left. I was not given an invoice.
Dr. Deepti Khanna replied
thank you Capt (retd) Jayanta Chatterjee for your detailed feedback .... so we answer your concerns one by one
1. Charges : You being chain smoker for past many years and not had your cleaning session for over a year were Rs 4000 which you have accepted. Rs 4600 which were asked form you include Rs 500 consultation charges and Rs 100 for registration of any new patient. As the facility used by you in not a private clinic all patients abide by the rules laid by the clinic administration. You not only did follow their policy but created ruckus in the clinic and shouted on the doctor on her way out at 8.15 pm post getting you procedure for something which she is not responsible and had to pay your unpaid balance of Rs 600 out of her own pocket.( we do have video recording in case you need )
2. Completing the procedure in one sitting: just to refresh your memory you were given slot on coming Saturday ie 2nd nov for your second session of 30 minutes but on your request on the chair itself with half of your procedure done stating that" since your 7.30 patient is cancelled can you finish the procedure today it self as coming on sat will be little difficult ". so if accommodating your request was a mistake . Dr deepti definitely made one completing your procedure in 1 hour and can be called unprofessional.
3. sir with due respect if you start calling names to someone no one is going to take it. Patients have rights but have responsibility too . Just because you are given a platform doesn't give you right to malign any one when you were the one who got confrontational and started gesticulating at a female doctor in front of the clinic staff.