Visited For Back Pain Physiotherapy
I do not recommend the doctor
Hoped for better: Explanation of the health issueTreatment satisfactionValue for money
The clinic was very unhygienic. I had gone there for my mother's treatment. There were no private cabins for observing/treating female patients. A big hall with curtains which did not provide enough privacy was there. The curtains could be peeped through from all the sides by passersby and the patients on adjacent beds. The doctor did not perform the therapy but asked her trainees to do that who were very unprofessional in their approach. Even the payment was not smooth. 2% extra service charge was charged on payment through credit card. This service charge should be paid to the bank by the service provider not by the customer as per the directives of RBI. On top of everything my mother didn't get any relief from the pain as expected even after paying an amount of Rs. 800 for the advanced treatment.
Dr. Chakshu (PT) replied
Dear Madam Payment terms were mentioned beforehand when you pay through card processing fee is applicable. and regarding treatment proper diagnosis was done by head consultant and was very well explained that it will take 3-4 days to recover.We dont treat our patients through any trainees rather they are degree holders and well experienced.The conventional physiotherapy is done by them and the head consultant does the advanced management which was done for your mother as well.The curtains are well covered with no peeping but as you were sitting in the way along side bed so might be the curtain got slid.We have genuine original pictures of our clinic uploaded where we maintain hygiene in terms of changing pillow covers and towels everyday.In the end when your mother came to see head Physio after treatment she was pretty satisfied and cleared her queries.