Red Eye Conjustivitis. Also suffering.

I got Eye conjunctivitis. The doctor told I have Viral conjunctivitis but gave Zylopred eye drops. Is this correct. Online literature says Zylopred has bacterial inhibitors. On second day of taking this eye drop my eyes are getting lot more red than earlier (before drops) and bigger concern is the moment I put drops I get tremendous pain in the eye (as if someone poking needle in the eye). Kindly help. The eye doctor does not answer unless I ask a question. Now I have to first know a question before getting answer from the doctor. I got this infection from my daughter, who was conveniently given wrong diagnosis as eye allergy for doctor in another hospital. Because of allergy diagnosis we were not careful in keeping her things separate and how whole family is caught up in this infection. Another concerning info.......my 7 year old daughter got this infection from her friend, who was given the same wrong allergy diagnosis. His extended family of 4+4+3 is also suffering.