Neck,shoulder n arm pain

My sister is having pain in neck and is not able to move her left arm since last week. It started spontaneously abd there is no improvement after taking pain killer. She is used to play with her 4 year daughter and her daughter is quite heavy. She also has mild gas issues. What can be the reason and which tests should we get done?
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General Physician 11 yrs exp Kanpur
She should get orthopaedician opinion as soon possible..along with Xray cervical spine -AP & lateral view...By mean time avoid lifting wt by affected limb...Tab Zerodol-PT twice after meal..Tab Medrol 4mg twice...after meal..Cap ocid 20 mg empty stomach before breakfast...
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