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Neck/ shoulder n arm pain

My sister is having pain in her neck and is not able to move her left arm since last week. It started spontaneously and there is no improvement after taking pain killers. She is used to play with her 4 year daughter and her daughter is quite heavy. She also has mild gas issues(digestion). What can be the reason and which tests should we get done?
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Doctor Answers (2) on Neck/ shoulder n arm pain

This Can be Cervical Spondylosis She needs Clinical Examination
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Please consult a Neurosurgeon at the earliest
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User Jalandhar | General Physician
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Get Her ray CS Spine both views . It may be because of cervical Spondilitis .
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