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Neck and shoulder pain

My sister is having pain in neck and is not able to move her left arm since last week. It started spontaneously abd there is no improvement after taking pain killer. She is used to play with her 4 year daughter and her daughter is quite heavy. She also has mild gas issues. What can be the reason and which tests should we get done?
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Doctor Answers (2) on Neck and shoulder pain

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Neck pain may be due to spinal bone issue (spondylosis) . Shoulder pain may have injury to tendons or muscular spasm . Need to do MRI of neck & shoulder. Till do light massage with hot sesame oil for 15 minutes. Afterwards take hot fomentation.
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Its avabahuk means frozen shoulder. Nasya is best .it is one of panchkarma therapy.visit ayurved panchkarma physician. local apply luke warm mustard oil n do sek of salt in cotton. for more details www.facebook.com/shashwatayurvedam
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