I do not recommend the doctor
Hoped for better: Doctor friendlinessExplanation of the health issue
Dr Pari is friendly and explains the situation and treatment well. However, I think this doctor needs to train his staff better, given that this is his private clinic. I took my 80 year old mother 3 weeks back for chronic urinary discomfort, pain and incontinence. She did show improvement in two weeks and pain subsided, however, a side-effect of the drugs was, as explained by the doctor, the further prevention of free urine flow. We had gone back for this second consultation exactly after two weeks as the doctor had told us to. He stopped the first two tablets and prescribed one only to reduce nocturnal urination. After a full week of this my mother did not show any improvement in frequency of nocturnal urination and gradually the original pain and discomfort was also back. So, I called the clinic after this period of 8 days and asked to speak to the doctor for just 2 minutes. The receptionist said that he was consulting for an OP patient and would call back. I called back after what seemed like a reasonable wait time of 15 minutes. Meanwhile the receptionist had already asked him and explained to the best of her understanding, and he just conveyed a message through her that since he had prescribed the new tablet for a full month we should just wait for the medicine to show effect, or the " attender", could come in person to the clinic!! Pray, how long does it take to call back a patient or care giver from his own private clinic, or at least for the receptionist to inform us that he would surely call back in a hour or two? After all, we did not disturb him in his private time, or during surgery or a procedure, or even at Malar hospital!! I find this attitude of the receptionist and the cursory dismissal by the doctor absolutely unacceptable. Why should the doctor or the receptionist expect any " attendant" to travel several kilometers in peak traffic just for an audience with the doctor while some reassurance of just 2 minutes over a phone call made to or from his private clinic during his working hours would suffice??!! And yes, politely referring to the person who accompanies a patient as a " care giver" and not as an " attendant" would help this doctor and his receptionist to change their attitude.
Dr. M R Pari replied
I dont think I deserve this kind of feedback for not being reachable in a couple of phone calls. After all I was attending another sick patient in front of me and delivering my expertise. We have explained our situation on a busy Monday schedule and even regretted the inconvenience. Still going public with this kind of feedback just shows intentions and is disappointing to say the least. Nevertheless we will take it in the right spirit and address any shortcomings from our side.