A Grateful Reflection on My Recent Medical Experience
I had been experiencing persistent perianal pain accompanied by bleeding per rectum for about fifteen days.
Disturbed by the development, I sought the guidance of Dr. Senthil Kumar, a freelance medical professional
known for his benevolent and voluntary service in guiding patients through health challenges. On his
considered advice, I consulted Dr. R. Kannan, an eminent Surgical Gastroenterologist at Prime Indian
Hospitals, Poonamallee High Road, Arumbakkam, Chennai, on 15 October 2025.
The hospital was abuzz with numerous patients awaiting consultation — a silent testimony to the doctor’s
repute and popularity. After a meticulous clinical assessment, Dr. Kannan advised a set of diagnostic
All the investigations were completed the same evening, and I revisited the doctor with the reports. After
perusal, he recommended a surgical procedure at the earliest and prescribed suitable interim medication.
Accordingly, I fixed the date of surgery for 31 October 2025, after personally visiting the hospital on 28
I was instructed to report by 10 a.m. on the scheduled day for the evening surgery. However, due to
unforeseen circumstances, the surgery was postponed and finally performed successfully on 4 November
Dr. R. Kannan deserves the highest appreciation for his medical acumen and compassionate demeanor. A
seasoned specialist in gastroenterology, he combines professional excellence with a humane approach. His
calm, reassuring manner and lucid communication instantly instill confidence in patients. The surgery was
performed with precision and utmost care, leaving me deeply satisfied with the outcome. The trust he
inspires has indeed become the cornerstone of the hospital’s reputation and steady growth.
Prime Indian Hospitals, conveniently situated near the Koyambedu Roundtana on Poonamallee High Road,
enjoys good accessibility and maintains commendable cleanliness. However, certain lapses in the supportive
and administrative segments deserve attention.
The following experiences, though not grave, merit reflection for improving the hospital’s overall efficiency
and patient satisfaction:
*On 31 October 2025, just as I was about to leave home for admission, I was informed that the doctor was
away attending a conference and that the surgery would need rescheduling. This last-minute communication,
though perhaps unavoidable, could have been better handled with timely intimation by the support staff.
* On 4 November 2025, when I reported for admission at 11 a.m., I was informed that an individual room was
unavailable, contrary to the pre-approved insurance provision. Only after persistent follow-up was the room
allotted, causing unnecessary delay and discomfort.
* I was personally directed to the Insurance Desk to confirm my admission status — a task that could have
been accomplished through a simple inter-departmental call.
* During pre-operative preparation, an antibiotic sensitivity test was conducted. However, before ascertaining
the result, the full dose of antibiotic was administered, causing severe swelling of my left eye, leading to
temporary closure of the eyelid and loss of vision. The nursing staff, visibly alarmed, promptly consulted the
duty doctor/anesthetist through digital communication, but the absence of direct medical supervision at that
crucial juncture was disconcerting.
* On the following morning (5 November 2025), the catheter became dislodged, resulting in urine spillage
over the bed. Despite repeated requests, the soiled bed cover was not replaced for over two hours — an
experience that could easily have been avoided with more responsive ward management.
* Finally, the billing amount exceeded the tentative estimate submitted to the insurance provider by more
than 35%, reflecting a lack of alignment between administrative and insurance processes.
Such administrative oversights, though perhaps inadvertent, can dilute the otherwise excellent medical
reputation of the institution. A little more coordination and patient sensitivity from the auxiliary staff would
go a long way in elevating the hospital’s standing in public esteem.
In conclusion, I record my sincere appreciation and gratitude to Dr. R. Kannan for his remarkable professional
competence and empathetic care. My heartfelt thanks are also due to Dr. Senthil Kumar, whose voluntary
guidance and timely direction set me on the right path towards recovery. I further acknowledge with
gratitude the courteous assistance of Ms. Sneka, Ms. Madhumithia, Ms. Kanimozhi (duty sisters) and Sri
Krishna Rao (ward assistant), whose support helped me through the post-operative phase.
With some refinement in administrative responsiveness, Prime Indian Hospitals has every potential to rise to
greater heights as a centre of excellence in surgical gastroenterology — matching the stature of the
distinguished physician who lends it his healing touch.