Consulted Dr. Sugandhan S (Dermatologist) for WartsScarred Skin
I recommend the doctor
Happy with: Doctor friendlinessTreatment satisfaction
******** ********* ** **** ********** *** wait time is very long and the clinic never follows appointments on time. I have seen doctor monitoring the waiting room through camera, but still many patients had to wait for 60-90 minutes to see the doctor. In a way it is understandable if there are many patients BUT In one particular incident, myself and other fellow patients were kept waiting because the doctor was speaking with none other than a practo representative. The doctor and also the practo representatives should be more considerate towards the patients and have such things apart from the clinic hours
Dr. Sugandhan S replied
Thank you for your feedback and comments. It helps us to perform better. We are sorry for the delay of 30 minutes (as recorded) for seeing you. The delay was unexpected due to certain factors and it is our policy that waiting time should be less than20 minutes under normal circumstances. In Dermalaya, We do not see any medical representatives during our working hours. On that occasion,
1. We are obliged and cannot force an employee of a different organisation to see us beyond working hours - say 10pm. Especially when we are at need. They usually come to us once in a year or two only.
2. The executive was delayed due to rain
3. The expected meeting was for 10 minutes but for unavoidable circumstances it got prolonged. We found ourselves in a position where online booking services are not within our financial reach.
We affirm you that this was a one-off occasion and we shall ensure smooth consultation experience from our end.
Wishing you Good Health !