The doctor comes across as genuinely interested in the patient's welfare, and takes the trouble to extend her examination beyond the needs/ symptoms reported by the patient. She explains the content of her observations,

The doctor comes across as genuinely interested in the patient's welfare, and takes the trouble to extend her examination beyond the needs/ symptoms reported by the patient. She explains the content of her observations, and in my case, she even helped me to better understand the kind of spectacle-lenses that I require. This is going above and beyond the service that most perfectly well-meaning but crowded eye hospitals will provide. For once, I was not nervous while trying out lenses over and over, because she absolutely insisted that I take all the time I needed.