Consulted Dr. Venkata Mukunda M (General Surgeon) for Laparoscopic Cholecystectomy
I recommend the doctor
Happy with: Doctor friendlinessExplanation of the health issueTreatment satisfactionValue for moneyWait time
When I had a sudden bout of stomach pain, I went to my nearby doctor who asked me to do an ultrasound, Upon seeing it, he diagnosed it as gallstones and asked me to check myself into a hospital to deal with it. I didn't know which hospital to go to. And I was worried about the cost of the procedure.
I searched online and went to the first clinic it recommended. The Clinic - Pristyn Care, Koramangala. Mr.Ajith who was the point of contact from Pristyn Care set up an appointment with their doctor. And I am so happy the doctor turned out to be Dr.Venkat. The day I took all my scans and went to his clinic (Pristyn Care, Koramangala), he sat with me patiently, literally took out a paper and drew the anatomy of the digestive system and explained what was wrong as per my ultrasound. And suggested we do the surgery asap because there was a 16mm stone at the neck of the gall bladder blocking the flow of bile from the gall bladder to the small intestines, thus preventing digestion. He painstakingly explained what happens with surgery, without surgery, alternatives to it and covered all range of questions for over 30 minutes...and I knew the only viable option I had was surgery. When discussing the cost, I was surprised at it being inexpensive as opposed to what was told to me in major hospitals. So I got admitted the next day. And Dr.Venkat performed the surgery.
Turns out, once he went in, the gall bladder was way more damaged than was seen in the ultrasound. It was enlarged, with a 1cm thick wall, filled with infection and puss!! What was a one hour procedure took over three hours. But Dr.Venkat, as per the nurse who described the surgery to me later, took great efforts to make sure it was a clean surgery with all infection removed (over 50ml of puss suctioned out) and the gall bladder was removed without problems and as minimally invasive as possible.
I was asked to stay an extra day for observation, owing to the severity of the surgery. By the next day I was already walking and Dr.Venkat visited me in the hospital to describe what had happened. And also told me certain other anomalies he found in the body, which I can start addressing right away, so that I don't land up on a surgery table years later.
The second day, Dr.Venkat visited me again and checked on me and I was allowed to go home. It was a pain-free procedure except for the discomfort in the stomach owing to how complicated the surgery had turned. By the seventh day, I was completely alright. And I visited Dr.Venkat who checked on me again and removed the staples and once again gave me instructions on how to maintain my body and so on. That was another 30 minutes! The doctor makes time for patients like no other doctor I know!! :-)
Even though the hospital stay for extended for a day, Dr.Venkat and Pristyn Care made sure the cost wouldn't go too much beyond the package I was initially told. I just had to pay the hospital 10k extra because of the extra day and also for the additional equipments that had to be used for the surgery and also the additional medicines for the extra day. Dr.Venkat and Pristyn Care made sure the cost was exactly as I was told and I was extremely grateful that such doctors and clinics still do exist!! Right from arranging a transport to bring me to the hospital, to arranging for me to be dropped back home after surgery, with two of their 'care buddies' repeatedly checking on me everyday, Pristyn Care turned out to be much more than I expected...and Mr.Ajith and his team took care of every concern (especially the cost) without us having to stress about anything.
It's been three weeks since surgery and I am perfectly fine, my medicines ended yesterday and I feel absolutely relieved. I sent the report of the biopsy to Dr.Venkat on WhatsApp and he responded with observations and I am totally free from any further issues. I am eternally grateful to Dr.Venkat for the amount of work put in by him and for stepping in at just the right time and helping me with this.
Everything was explained clearly, everything was laid out openly and honestly. He took as much time as I needed to explain to me what needed to be done, before the surgery. But most impressively....even seven days AFTER surgery, he took equal amount of time to talk to me even though he didn't need to! That shows genuineness and I would recommend anyone in need of help in this area to go to Dr.Venkat. He is the best!!
Pristyn Care replied
Thank you for the review. We appreciate your feedback and are happy that you had a great experience at Pristyn Care. If you need any help in future, please feel free to contact us!