Consulted Dr. Ram Iyer V (Orthopedist) for Heel Pain
I recommend the doctor
Happy with: Explanation of the health issueTreatment satisfaction
Although doctor diagnosis and treatment recommended seemed fine, the customer service and support staff need a lot of improvement.
First, the location provided through Practo on Google maps was wrong. Despite repeated calls and attempts, the receptionist couldn't explain clearly how I should reach mostly because he couldn't understand where I was standing. This left me hobbling along 13th main in the dark to reach the office. Not a great start.
Second, as some others have pointed out, expect to wait even if you have an appointment scheduled because the clinic runs on a sign up and wait model.
My biggest and final issue was on communication regarding payment. I'd forgotten my wallet and asked the receptionist whether they accept Paytm to which she said yes. When it came time to pay for my blood tests, the technician said no Paytm but card or cash is fine. I explained that I didn't have my wallet on me to which he said I could paytm him and he could transfer the money to the clinic. At this point, he also made an unnecessary comment about how I should get a bank card which made me feel like I should just get the test elsewhere. Still needed to pay for the visit so I wanted to just give the doc feedback on this experience and ask if I could paytm the clinic.
This led to a fiasco where the doctor was yelling to reprimand his staff in front of me and asking why anything with Paytm even came up. The receptionist changed her story 3 times...turns out she doesn't know what paytm is and claimed I never asked her about payment. The doc also made it seem as though I was looking for a way to not pay his fees. I assured him I'd come back with cash the next day to clear his dues. At 9:30am this morning the same receptionist calls to check whether I'm coming. When I go to drop off the cash, the doctor rudely waves me off while speaking to another patient. I guess we know where his staff has learned poor customer service where you treat people like minions.
Overall, although I'm sure Dr. Iyer is a competent practitioner, I'd prefer a clinic with better customer service that operates in the digital age.
Practo, please ensure you update this listing with the correct location on Google maps to avoid headaches for other patients with mobility issues.