Fortis Hospital

I'm not a person who usually lashes out on doctors considering how noble their services are, especially during the current scenario. However, the incident that took place two days ago is forcing me to do so here so that nobody else has the same experience as I did. I called Fortis Bannerghatta road around 7:30 am and found that the first doctor to come in OPD was Dr Sudha Menon. Even though I didn't consult her before, I went ahead with it because I had chills the night before and was terrified. When I searched online she had good experience too.

She came in around 10:20 even if the receptionist had told me that she'll come by 8:30. She was on rounds, but the receptionist hadn't mentioned it when I called. So i had to wait for almost two hrs for the doctor in the cold ac hallway even though I was really weak and sick.

After two hours of wait, I got in with my friend. The doctor had a younger assistant doctor. I was covid positive in April 2021 since the person I was living with works in the healthcare field and I got it from him. As soon as the doctor got to know that, and since I had a fever, cough and runny nose this time too...she established that I had covid. In the examination, my throat was clear, I had no pain in the pressure points, I had no breathing troubles, and I had taste. I had also told her that I got sick after I got exposed to dust mites which I'm extremely allergic to since childhood. But she said nobody gets a fever because of allergy. * **** **** ***** *** *** *** ********* ***** ** ********* *** ***** ********** **** *** **** ** ******* ****** ***** ******** ******** ** *** *** ** **** *** ** ***** ******* It's not the first time, I've fallen sick this way atleast 20 times since I was a child. I've consulted many doctors during these times too. But I couldn't tell her anything because she was already sort of rude and she shut me up saying I was not responsible for getting a "respiratory" infection for the second time. Even though I clearly said I had no problem with my respiration except for regular blocked nose and phlem. She kept blaming me throughout the ten minutes I was in there. I felt like getting up and storming out. But I didn't out of respect for doctors. And guess what? My results came negative. It's just a common cold and fever. **** *** **** **** *** ****** *** ********* *** ********* *** ***** ** ** ******* *** ******* * *** ***** *** *** ************ **** **** ****** ******* *********** ** *********** ********** **** *** ******* ** ***** **** *** ** ** **** ** **** *** ****** ********* ******* ** ******** ***** ***** *** *********** ******* **** ****** *** ******

I paid 6000+ rupees for the consultation and tests just because I wanted to make sure I didn't have covid. But this is the service and quality of consultation I get from Fortis's senior doctor.

I hope if Dr Sudha reads this, she realises it's not right to judge her patients behaviour and moral responsibility without knowing the whole story. The pandemic situation has been difficult for all and doctors know it better than anyone else. Even though I know it's hard to be kind at times, please don't behave this way when someone's in pain and seeks your help and that too paying a hefty amount for the services.

So, I booked it for my mother's knee pain, the price was 650, a little high but okay.

So, I got around three notification on the date of the appointment to be on time at 11.30 am . So, I booked the cab for my parents at around 10:45am so that they reach by 11:15am. And they did.

And guess what when did the doctor arrive? 11.45am? 12 noon? 12.30?

No, he arrived at 1.05pm.

He arrived at his chamber at 1.05pm.

And what is worse is Fortis's care. Nobody cares, my parents sat there in front of his cabin and waited and waited thinking he must be seeing someone in the cabin and not to disturb, and finally after an hour they decided to check inside the cabin and nobody was there. Then they asked someone at reception and they said they will check. ** **** * ***** ***** ********* ******* *** **** ** ** ******* ***** ******* so the doctor saw them and asked them for the xray, which costs 950 for the record just for one knee at fortis, **** ** *** * *** *** ***** **** * **** **** ** **** ** *** ********* ** *****

Now let me describe the xray process at Fortis, *** ***** ****** ** the reception will be very helpful during registration and taking your money and after that you are on your own. They directed them to some room where there is no soul present. And they are waiting there thinking what to do. After 5 minutes someone comes, asks her to keep one leg up and vanishes for 10 minutes. I mean, do you want to cause pain to the patient or do you want to eliminate the pain?

The nurse comes back takes xray and directs you to some other room. And guess what? There is no one in that room as well. And my parents wondering what to do now..

And now they are back with the Xray results and when arrive near doctor's cabin. He is again not there.. can you believe it? Was he really sorry for being late the first time? I don't think so.

Overall not recommended.

I have never come across such a doctor in my life, *** ** **** ** ****** My baby was discharged with mild jaundice from fortis under his supervision. He asked us to visit after every 2-3 days to check baby condition. Initially we were ok with it. when we used to visit each time he used to make us panic by saying jaundice might be high lets do blood test..for 2week old baby 3-5 test were done and every time thy took the test the jaundice count came down only by exclusive breastfeeding *** **** ****** **** ** **** ** ***** ** ****** *** ******** ****** *** as a First time mother I was literally scared and used to go for whatever test he used to suggest.... *********** scans,urine culture and blood test were done for 3week old baby *** ***** *** ******** *** **** * ******* ** ******* ***** ** * ****** ** **** ***** **** ** ******* ** **** ** **** ** ********* **** ****** *** ***** ****** ********** *** ****** *** ** **** ********* ** ***** ** ***** ** **** *** **** ***** ****** *** All report came normal which is expected..I got doubt and checked with my cousin who is doctor by profession,** ****** *** ****** *** ******* **** ***** ** ** ********* ** ***** ** **** **** ****** *** *** ****** ** **** ** ******* *** ** ***** **** ** ******** **** ****** *** ** ** ****** ** ****** ******* *******he doesn't even spend 5min with patients in every consultation ,** **** ***** *** **** *** ***** ******* ***** ******** ** *** **** *** ***** **** *** *******I am writing this because no mother shuld go through this and regret later *** ******** ***** *************

I had the opportunity to meet Dr Manisha Singh for my sister's fibroids and dermoid cyst consultation. Dr Manisha was very patient and spent a significant amount of time to understand our background, concern we came with and got around to explaining the problem we were dealing (with drawings) and the solution options. She took time to answer all our questions and I remember barging into her office couple of times after with more questions and every time she and her team obliged. Five months later we finally got a Hysterectomy done for my sister. We were explained the process, had a rep sent in for blood work, had a smooth enrollment with Fortis and prep for the actual day. I remember sitting outside the OT (operation theater) very nervous because part of the surgery involved sending the tumor for biopsy and depending on the outcome the surgery could take longer and get complicated. The surgery went well, and Dr Manisha spoke to me after and immediately put me at ease. Her team – Dr Roopa, the nurse team, receptionist ‘Ms Sudipta’ – kept me assured throughout the surgery. My sister is recovering now, and she is very happy with the pre/post-surgery care given to her and so am I. To sum it up - Dr Manisha is very skilled and experienced doctor/surgeon with amazing bedside manner and above all she a very motivating person who pushes her patients towards positive outlook/outcome. She leads an amazing group of women – doctors, nurses and support staff and I remember mentioning it to her - how empowering that made me feel as a woman. I would highly recommend her to anyone looking for a capable doctor for wholistic care and peace of mind. Thank-you so much for everything!!!